Raiza Lara Soares Marchiori

Raiza Lara Soares Marchiori Cellphone number: - Email:- 28 years Porto, Portugal Objectives: For the past 7 years I have worked in the Hospitality Industry, as I have always had passion for being helpful to people and make their experience the best of all. Have great and expandable experience with happy employers in different countries and cultures. Have a bachelor’s degree in hospitality management and have worked for more than 5 years in this field. Interdisciplinary communication (phone calls and emails), hotel data entry, administration services and also hotel finance. Currently I have new interests in new departments to expand my career in Marketing, Public Relations and IT services. Qualifications: Proactive, communicative and excellent teamwork. Always looking for empathic and quality service in line with the company's objectives. Languages: Fluent Portuguese, Intermediate English; Intermediate Spanish, Basic Italian. Graduation: Bachelor’s in hospitality (Anhembi Morumbi University). Postgraduate: MBA in Corporate Communication (ENEB). Professional experiences: Duty Manager (2022 - ) I was working as a receptionist at TURIM Estrela do Vau, since April 2022. Spent 7 months there and then I was transferred to a new hotel from the same company to take part on the opening of the new branch in Porto. I'm currently working as a front desk receptionist doing check-in and check-out services through the HotSoft System, Mailing, telephony and sometimes booking services as well. Then I was promoted to duty manager, which I was responsible for maintaining order and ensure guest satisfaction while the general manager or front office manager is not at the hotel. Receptionist (2021 - 2022) I worked as a receptionist at the 4* star hotel The Address Connolly Hotel, in Dublin, Ireland. Activities: Performing all check-in and check-out tasks (greeting guests, assigning them to rooms and providing information about the hotel, rates and amenities). Registering guests (always providing the necessary information such as contact details, location and exact dates of their stay) and receiving payment for daily and extras (also verifying credit card details). Handling online bookings (via email, phone and online booking channels like Booking, HRS, hotel website and etc). Confirming group bookings and arrange vouchers and personalized services for VIP customers and event attendees. Administrative assistant (2018 - 2021) I started at the company when it was still a part of the Arco Hotel Group. After a year it was purchased for another private company and was turned into a hotel called Agua Branca Park Hotel. I started as a receptionist in March 2018 and was promoted to administrative assistant in early 2020. I used to provide administrative support to ensure the efficiency of operations of the hotel. Answer phone calls, schedule meetings, and support staff and guests. Performed administrative tasks such as filing, typing, copying, binding, scanning. Made work schedules for employees on a 6x1 basis. Keep supplies in stock by always checking their level, thus anticipating the supplies needed, placing and speeding up orders for supplies (such as drinks, food and office supplies). Establish contact with companies looking for more affordable billing contracts to retain them. Issue and send invoices through the hotel's electronic integration system, and, when necessary, issue manually to both individuals and legal entities, through the city hall's website. Telemarketing (Freelancer during 2018 – 2021) I worked as a freelancer at the Ford Caminho Company between the beginning of 2018 and the end of 2021. I was responsible for getting contact with regular and potential customers and potential customers. I used to invite them to events and to talk about the car promotions. I also reported complaints and compliments I received for the responsible department to resolve the conflict with the customer as quickly and effectively as possible. Food and Beverage Intern (2013 - 2015) I worked as a kitchen assistant and staff at the most varied events at Buffet Red Boutique, in São Paulo, Brazil. I was responsible for greeting guests, instructing them in the ballroom and also helping in the buffet kitchen. Extracurricular courses: Digital Marketing Trailblazer Virtual Bootcamp for Salesforce Google Project Management Certificate in Public Relations Time Management and Entrepreneurship Recreation, events and hospitality