Raiti Gaspar Rosales Plata

Monte Fresco Terminal de buses 266 1KM al Lago Managua, Nicaragua -- Raiti Gaspar Rosales Plata SKILLS Capable of multitasking and system oriented. Proficiency in Outlook, Microsoft Office latest versions (Word, Power Point, Excel) OneDrive Cloud Drive. Google applications (Drive, Gmail, YouTube, Pages, Numbers and Slides) Ability to work with Windows OS applications and features. CRM tools (Salesforce, D365, LiveChat, TrueCommerce, Shopify and IRIS) Slack, Zoom, RingCentral, Google Meet, Hubstaff, HubSpot and Alloware. ICOMS System for Cable, Internet, and Phone companies. Dedicated to my work and committed to do it with excellence. Very detailed oriented and organized. Honest and very respectful person. With ability to interact with others and solve problems. Results oriented and able to lead projects. Use of different tools and resources to facilitate the learning experience according to the business and customer´s needs. EXPERIENCE SITEL Nicaragua, Embassy site — Customer Service representative and retention. Feb 08, 2015 - May 11, 2016 ● Customer Service, tech support for the Internet LOB and Billing retention for WOW campaign. ● Email service support. ● VoIP Support and Porting Process Convergys Nicaragua, SA — Sales for Sprint. May 15, 2016 – Aug 10, 2016 ● Sales for the Sprint Company ● Order Entry for Additional Items OneLink By Experts Nicaragua, Former Colonia Site— Customer Service Representative and Tech support. October 2016 - August 2018 ● Customer Service, tech support for the Fitbit LOB. ● Email service support. ● Chat Support for Device Replacement. Concentrix Nicaragua, Kakau Building— Customer Service and Tech support advisor. March 2018 - November 2019 ● Office 365 Tech advisor and licensing. ● Office for Mac and mobile devices ● Office 365, Office perpetual license and OIM ● Hard sales for Office perpetual license and sales for support services. Ibex Nicaragua, Invercasa Building— Customer Service. November 13, 2019 - March 29, 2021. ● Lyft campaign Support service originally Voice support now Email and Text. ● First wave for the Bikes and Scooters LOB developing guides to perform the support to customers. ● Team captain project for SME position. Foundever Nicaragua, Invercasa Building – Onboarding Specialist. Nov 15, 2021 – Aug 24, 2023. • Capital One for Core Services using IRIS System. • RingCentral campaign as an Onboarding Specialist. • Part of the duties as an Onboarding Specialist includes welcome the new customers to the platform help them to develop the necessary connections to receive the support and proper guidance during the lifetime of the account. We perform video conference calls with the clients and share projections on the account Go-Live date. • CSS Account Manager whit this new project we are now working with the customer to ensure the service is being delivered according to the expectations of the platform, performing account checkups every 3 months our portfolio grows in comparison with the previous position. We contact our customers via phone, and email with additional follow-ups to ensure the proper resolutions. NEXT LEVEL APPAREL – Customer Experience Specialist. Oct 18, 2023 – Nov 30th, 2024. PRIMARY DUTIES AND RESPONSIBILITIES • Enter all sales orders in a timely and accurate manner using D365 platform. • Serve as primary contact in the entire Order Entry process beginning to end to include load preparation and scheduling. • Process RMA, debit and credit memo requests as required. • Track and expedite all that pertains to the customer master account. • Responsible for promptly answering incoming telephone calls and emails in a professional manner. • The leading point of contact between customers, outside sales, and shipping/operation departments to insure timely and accurate communication of all information pertaining to the transactional portion of the business. • Receive and respond to customer complaints, investigate difficulties and coordinate with the necessary departments including Sales and Directors for prompt customer satisfaction. Ensure effective and long-term problem resolution. • Process customer sample and literature requests for their trade shows. • Share knowledge with co-workers through peer led training as requested by Department Manager or Supervisor. • Maintaining digital workspace in D365 daily to include monitoring alerts, completion of tasks, ensuring data integrity. • Account approvals / Avalara Tax Exempt Documentation Upload and random audit through CertCapture. • Communicate with customers, carriers, and internal team to check order status and accuracy. • Perform verification audits to review and resolve any allocation errors. • Review threshold errors in allocation and sales orders and make decisions to place loads on hold, delete lines or adjust lines if needed. • Release verified loads to Wave for picking and processing. • Manage the assigned Distribution Center calendars based on customer delivery dates and carrier availability. • Coordinate load pick-up with customers and carriers based on customer delivery preference. • Calculate cube and weight of loads. • Work closely with cross-functional teal to ensure loads ship timely. • Ensure relevant load documents are accounted for, and instructions are followed to include bills of lading, placing lists. Consumer Protection Law Group the Lemon Law Attorney (Legal Soft Virtual Staffing) – Intake Specialist. Dec 18, 2024 – Currently working. PRIMARY DUTIES AND RESPONSIBILITIES As a Legal Intake Specialist, your primary duties and responsibilities include: • • • • • • • • Conducting initial client interviews to gather detailed information about their legal issues and concerns. Assessing the viability of potential cases by reviewing the facts presented and ensuring they align with the firm's practice areas and standards. Managing the intake process by entering accurate and comprehensive client information into the legal database. Coordinating with attorneys and legal staff to schedule consultations and follow-up meetings with prospective clients. Providing clients with pertinent information about the legal process, including what to expect and the next steps in their case. Maintaining confidentiality and adhering to ethical standards in handling sensitive client information. Following up with potential clients to gather additional information or documentation as needed. Ensuring a high level of client service by being responsive, empathetic, and professional in all communications. • • Collaborating with the legal team to improve and streamline the intake process for efficiency and effectiveness. Keeping up to date with legal developments and changes that may impact the firm's intake procedures. These responsibilities require strong communication skills, attention to detail, and the ability to handle confidential information with discretion. EDUCATION Miguel de Cervantes, Managua— High School Diploma. ITVOMA, Managua— Computer tech repair OS systems, Full Office package, full Cloud based Storage manager.