Raistlin Alexander Voynovich

IT Support Specialist with 7+ years of progressive experience in Tier 1 through Tier 3 technical support roles, delivering efficient and customer-focused service across enterprise environments. Demonstrated expertise in remote troubleshooting, hardware/software diagnostics, Active Directory administration, and technical documentation. Proven ability to resolve complex issues, reduce downtime, and improve support processes. Transitioned into IT from customer service and logistics, leveraging strong problem-solving and communication skills to thrive in high-demand technical support roles.