Raina Khan Álvarez
Graphic Design & Advertising
- [Movistar] |-[Please contact for Personally Identifiable Information]
RELEVANT EXPERIENCE
MOMOTOMBO REAL ESTATE
MANAGUA, NICARAGUA
Realtor
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08/2017 –
04/2018
Provided guidance and assisted sellers and buyers in marketing and purchasing
property for the right price under the best terms.
Determining clients’ needs and financial abilities to propose solutions that suit them.
Performed comparative market analysis to estimate properties’ value.
GATEWAY INTERACTIVE
Managua, Nicaragua
Senior Account Executive – Campaign: Rapid Capital Funding
● Gather information from small- and mid-size businesses to prequalify clients for
business loans; provide terms and conditions of product.
● Interact with merchant to provide lead and customer follow-up, schedule appointments
with credit committee at Underwriting Department, gather additional information
depending on industry and purpose of loan.
● Connected with more than 5,000 hot leads.
● Processed more than 80 permanent customers since induction.
08/2016 –
Present
Recruiting and Marketing Manager
● Promoted the company’s culture through the right communication channels for our
public, managing to overcome the expected participation of applicants.
● Collaborated with the hiring of elements for the company that contributed 20%.
Client Manager – Campaign: Fresh Start Financial
● Qualify prospects to restructure their cash advances.
MARKET RESOURCE PARTNERS (“MRP”)
Managua, Nicaragua
Account Executive
● Prospected market, generated demand, and provided account follow-up.
● Procured 20,000 leads and approximately 260 clients, informing them of new products
and variations in existing applications to create customer loyalty via e-mail and
telephone.
● Managed and responded to customer concerns and complaints and provided feedback
to team leader.
FELIPE TALAVERA GROUP (FTG)
Rivas, San Juan del Sur
07/2015 –
08/2016
Supervising Designer & Language Translator, Head of Marketing and Publicity
● Unified “Barrio Café” Hotel and Restaurant-Bar brands through graphic and visual
language standardization of menus, signage, color use, and typography (in English and
Spanish).
● Structured photography projects and publishing of multilingual social network,
magazine, and local newspaper advertisement.
● Collaborated with Board of Directors, Management, Chef, and Restaurant Supervisor
to optimize workflow through company-values initiative.
STREAM GLOBAL SERVICES
Managua
NOW
01/2013 –
08/2013
CONVERGYS
Customer Service Agent – Campaign: US Cellular
● Provided integral assistance to clients and their needs via telephone.
● Collaborated with coworkers to improve best-practices compendium.
05/2011 –
05/2012
SITEL – NICARAGUA
Managua
Customer Service Agent, Payments Department – Campaign: Capital ONE
● Provided integral assistance to clients and their needs via telephone.
01/2010 –
11/2010
HECHO MAGAZINE
Managua
Graphic Designer & Language Interpreter
● Maintained official graphic line and visual language (format, color use, typography).
● Structured projects according to graphical standards, including photographic sessions.
● Prepared pieces approved for publication in different media formats.
02/2008 –
02/2009
LLAMADAS HELADAS
Managua, Nicaragua
Customer Service Agent
● Participated in the promotion, commercialization of company’s communication products
and services.
● Provided assessment, information, and assistance to customers regarding product line
via telephone, responding to questions, concerns, and complaints in a timely and
efficient manner.
● Prepared, collected, and submitted customer and agent surveys, charge receipts,
income verification forms, all related to company’s product and service offering.
NAIVA™
RIVAS, San Juan del Sur & Managua, Nicaragua
Founder & Designer
● Developed brand initially as “B.U.”
● Design accessories made from recycled and responsibly sourced elements, such as
silver, wood, and seeds.
● Marketed BU brand on Nicaraguan television channel Canal 11 now “Vos TV Canal 14”
● Changed brand name from BU to “Naiva”, registered as trademark.
● Directed photography sessions for publicity in print and television: La Prensa (Daily),
El Confidencial (Weekly), Canal 6, and Canal 14.
● Established sales-counter at Gato Negro and AMANO (Rivas, San Juan del Sur).
2007
2008 –
Present
EDUCATION & CERTIFICATION
Universidad de Ciencias Comerciales (UCC) – Managua
Bachelor (Licenciatura) – Graphic Design and Advertising
2010
Post-Graduate Certification – Marketing Management
2015
Certificate – Photography
2009
Máquina de Ideas / ND Medios (Nuevo Diario) – Managua
2016
Certificate – Sales and Negotiation Techniques Workshop
Casa de la Mujer – Juigalpa, Chontales
2003
Basic Computing
LANGUAGES & OTHER ABILITIES
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Spanish & English (bilingual)
Portuguese (intermediate)
● Microsoft Office Suite
Adobe Creative Suite: Photoshop, Illustrator.
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PERSONAL
Byron Rodríguez
Supervisor de Centros de activación
San José, Costa Rica
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Flor Marenco-Adelberg
Designer, APCO Worldwide
Berlin, Germany
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AND
WORK REFERENCES
