29/607 Gulmohar Society, Near Tata Power House
Borivali East, Mumbai – 400066.
Cell # -.
E-mail id:--
Career Goal
A result oriented professional with experience in planning and executing monthly / Quarterly / Annual targets set within the team / organization. Provide transparence of the work done to management and administering the entire team without conflicts.
Education Background
Completed Xth from Mumbai University in the year 2006.
Completed XIIth from Mumbai University in the year 2008.
Completed B.com from Mumbai University in the year 2011.
Professional Excellence
Ability to maintain a well disciplined and highly motivated team.
Effective communication and interpersonal skills.
Keen observer.
Hire, train, evaluate, and discharge staff, and resolve personnel grievances.
Plan, direct, and coordinate the activities of team to achieve the goal.
Excellent in coordinating with seniors and taking orders.
Supervise the each stage of team and giving suggestions.
Confident and detail conscious.
Strive for continued excellence.
Preparing daily, weekly and monthly reports, attend weekly and monthly meeting.
Hard working.
Highly experienced with all facets of client relations.
Solid understanding of billing and invoicing procedures.
Proficient in the use of MS Office applications including Excel and PowerPoint.
Sound knowledge of report generation related to client activities.
Good oral and written communication skills.
Professional Summary – Overall experience 8 years 7 months.
Revenue Cycle Works LLC – June 2017 until April 2020.
Position = Executive Assistant to Chief Financial Officer
Roles and Responsibilities
Manage Customer relationships’, expectations, customer business assessment, risk analysis and customer satisfaction.
Communicate with assigned clients to assess their comfort level with the EHR and EMR, understand their business operations, and help them reach their goals through our know your client initiative eStrategic meetings (with clients).
Understand client’s practices including growth opportunities and risks so that recognize and act upon opportunities to maximize the benefits of EHR implementation.
Carry out detailed SWOT analysis for clients to identify and document potential issues, assessimpacts, and recommend solutions.
Analyze practice business unit and recommend products, features, and services to improveclient’s workflows and patent care.
Manage client requests and expectations by working with internal teams, includingInterfaces, Project Management, Technical Support, Development, and Information Technology.
Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.
Effective collaboration across teams and organizational levelsMulti-tasking ability in a fast-paced and often stressful work environment.
Implement advanced strategies for gathering, reviewing and analyzing data requirements.
Prioritize requirements and create conceptual prototypes and mock-ups.
Conduct research to prepare, gather and proof briefing materials, agendas and
decks for all the executive-level meetings.
Meeting requirements as per Service Level Agreements. Data analysis and
strategy on improving performance.
Coordinate with clients through conference calls to keep up with latest updates
and issues.
Distribute company-wide announcements, book conference rooms, and
coordinate catering for annual staff development forum.
Locate and attach appropriate files to incoming correspondence requiring replies.
Provide administrative and operations support to all the Managers.
Greet visitors entering the office, determined the nature and purpose of visit and
directed them to the appropriate destination.
Research, proposed and implemented vendor services to decrease costs to
organization.
Ensure compliance with quality and service delivery metrics for the assigned
projects.
Ensure all assignments received from clients are done with quality standards as
expected by the clients.
Ensure timely feedback given to all the Team Members through daily feedback
and keep their commitment to the process at high spirits by regularly conducting
monthly Team meeting with the help of Manager.
Managed client relations and resolved issues as quickly as possible.
Maintained professional and productive relationship with clients.
Ensured accuracy of monthly and quarterly reports.
Addressed technical issues and coordinated with IT team to seek resolutions.
Monitored client accounts and identified possible issues.
Answer a high volume of phone calls and email inquiries.
Recommends process on templates including project request forms, project
status template, and project change management forms.
Independently manages Chief Financial Officer’s administrative needs by scheduling meetingswith high-ranking government and corporate officials.
Creates and maintains division with Intra-net database.
Maintained and coordinated executive and senior management vacation, day-to-
day meeting and travel schedules.
Manage job postings, scheduling interviews, conduct reference checks, train new
employees, process benefit paperwork, and track attendance and employee
anniversaries.
Booked conference rooms, arranged out of town conferences, travel and hotel
accommodations.
Provided personal assistance when needed to executive who traveled
extensively.
Produced high-level communications ranging from highly confidential to policiesand procedures.
Maintained strict confidentiality with sensitive information, financial documents,
records of the company.
eClinicalWorks India Private Limited – January 2014 until June 2017.
Position = Mentor – Operations – RCM
1) Role: Mentor – Operations –RCM
Roles and Responsibilities
Mentor, Motivate and manage Team including me for US Based clients.
Ensure the training is properly conducted and taken with the help of Standard Operating Process (SOP) Manual, per company policy.
Create expense reports, budgets and filing systems.
Conduct research to prepare, gather and proof briefing materials, agendas and decks for all the executive-level meetings.
Meeting requirements as per Service Level Agreements. Data analysis and strategy on improving performance.
Coordinate with clients through conference calls to keep up with latest updates and issues.
Provide administrative and operations support to all the Managers.
Ensure compliance with quality and service delivery metrics for the assigned projects.
Ensure all assignments received from clients are done with quality standards as expected by the clients.
Ensure timely feedback given to all the Team Members through daily feedback and keep their commitment to the process at high spirits by regularly conducting monthly Team meeting with the help of Team Leader.
Managed client relations and resolved issues as quickly as possible.
Maintained professional and productive relationship with clients.
Ensured accuracy of monthly and quarterly reports.
Addressed technical issues and coordinated with IT team to seek resolutions.
Monitored client accounts and identified possible issues.
Answer a high volume of phone calls and email inquiries.
Recommends process on templates including project request forms, project status template, and project change management forms.
2) Role: Team Coach
Roles and Responsibilities
To handle data maintenance, auditing and rectifying the errors.
Assist in supervising, induction and training programs for the new joiners.
To handle the irate and escalated calls and other activities.
To lead in the client meeting on behalf of the management in senior’s absence.
A part of daily briefing committee.
To achieve the quality parameters.
Handle all customers’ query and provide appropriate solution.
3) Role: Accounts Receivable Associate.
Roles and Responsibilities
Analyze AR (Accounts Receivables) received from Client and investigate the trend of denials to address them all at one go.
Handle claims and follow up with the insurance department & patients till settlement.
Follow up with insurance companies for pending and unapproved claims.
Escalate process concern with upward reporting authorities.
Audit work randomly to track quality of individual.
Verifying patient eligibility and demographic to submit a clean claim and avoid denials.
Write-off uncollectable claim after Clients approval.
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Professional Achievement
Recognized as Super Star Performer
Recognized as Star Performer
Thinkboxrx Healthcare Consulting LLC – February 2013 till January 2014.
Position = Process Associate
Roles and Responsibilities
Assigning prescriptions to the patient’s profile and dispatching the medications to patient’s home or at physician’s office.
Calling MD office and Patients home for the refills of the medication.
Calling Patients for collecting the co-payment.
Helping patients to resolve their queries regarding their co-payment, shipment of medications, refills of medications, prior authorization etc.
Calling MD office for the prior authorization form and getting it approved from the insurance companies.
Working on denials management resolving the claims which are unpaid by the insurance companies.
Gebbs Healthcare Solutions India Pvt Ltd – October 2011 till January 2013.
Position = Process Associate
Roles and Responsibilities
Working as an AR for RMI through a Remote Desktop connection which requires handling of Health Insurance claims for Medicaid members only.
Filing up of claims with Health Insurance Companies which are not received by the above after thorough analysis and confirmation process through web and through calls based on necessity.
Resolving claims unpaid by the Insurance companies through an appeal process which requires printing up of appeal letters, Medicaid reports and the claim form based on requirement.
DOB: 03rd August 1990
Languages known: English, Hindi and Marathi.
Marital status: Single
Hobby: Play Cricket, Swimming, Listening Music.
