Rahul Kaul

RAHUL KAUL Address : E-33/34 A-3 Swastik Residency Nawada housing complex Dawarka Mor New Delhi-110059 Mobile no- E-mail :-- Goal-oriented Customer Service Manager with 7 years of experience in leadership roles. Detailfocused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. EXPERIENCE SEP 2018 – FEB 2020 AREA BUSINESS MANAGER , OYO TEAM LEADING EXP USE TO TAKE CARE OF AROUND 150 TO 200 STAFF AREAS (HISAR ,JIND ,JAJJAR,SIRSA,GURUGRAM,BIWANI) • Improved productivity while reducing staffing and operational costs by 15 to 25% • Created, managed and executed business plan and communicated company vision and objectives to motivate teams. • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader. • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports. APR 2017 – AUG 2018 SALES MANAGER, WEDDINGZ.IN TEAM LEADING EXP USE TO HANDLE 35 STAFF AREA DELHI • Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget. • Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations. • Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations. • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions. Sep 2015-Feb 2017 Operations Supervisor, Shadow Fax Logistic Team leading Exp Use to handle 30 to 60 staff Area gurugram • Enhanced operational efficiency and reduced labour expenses by developing and optimizing standard practices. • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. • Maintained excellent attendance record, consistently arriving to work on time. • Successfully maintain clean, valid driver's license and access to reliable transportation. • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. • Demonstrated respect, friendliness and willingness to help wherever needed. • Exceeded goals through effective task prioritization and great work ethic. Sep 2013-Aug 2015 Asst. Manager, McDonald : CPRL restaurants limited Team leading Exp Use to handle 20 to 25 staff Area delhi • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance. • Prepared a variety of different written communications, reports and documents to ensure smooth operations. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. • Carried out day-day-day duties accurately and efficiently. • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Exceeded goals through effective task prioritization and great work ethic. • Actively listened to customers, handled concerns quickly and escalated major issues • • • • • to supervisor. Worked flexible hours; night, weekend, and holiday shifts. Proved successful working within tight deadlines and fast-paced atmosphere. Worked with customers to understand needs and provide excellent service. Resolved problems, improved operations and provided exceptional service. Identified issues, analysed information and provided solutions to problems. ITC Grand Chola Chennai in F&B services Duration: 8 months Designation: training captain - Aug-2012- Jul-2013 • • • • F&B Services Purchases and ordering Station In charge Party and Event organisation 2 APRIL 2012 B.SC (HOTEL MANAGEMENT & TOURISM) I.H.M DEHRADUN It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too. INTERNSHIP Country Inn & Suites by Carlson, Sahibabad, Ghaziabad Personal Creative problem solver with good communication and presentation skills. Good listener, assertive, optimistic, and ethical. Able to quickly identify needs and generate enthusiasm. Organization Strong ability to prioritize tasks, plan an effective itinerary and work well under pressure. Minimal supervision required due to strong self-discipline. Advisor Assist and advise other departments plan and coordinate events Duration: 6-Months 3 Place: New Delhi Date: _________________ (RAHUL KAUL) 4