Rahul Kachhara

RAHUL KACHHARA No. 140, 17th Main, BTM 2nd Stage, Bangalore - 560076 Mobile:- E-mail:- Certifications       PMP (Project Management Professional) ITIL v3 Intermediate (Service Operations) ITIL v3 Foundation Cisco Certified Network Associate JNCIA_Junos certified VCA – Data Centre Virtualization (VMware) Trainings         Business Ethics & Cross Cultural Workshop MS Project 2010 MS Excel Workshop JNCIA_FWV Bluecoat Proxy (BCCPA) Basic Telecom and GSM, 3G, LTE Training Basic Programming training on UNIX, MySQL and DBMS Basic IP and networking training Page 1 Career profile Amadeus Software labs Pvt. Ltd., Bangalore (Contractual) (April 2016 – Present) Project Manager The company’s business is focused mainly on the Airline Industry and as a Project manager I handle any new project or service coming in, which is non-standard for the Product/Service Portfolio of the company. The role requires to work on PMI Methodology with Agile as development/operations flavor. Working on Pre-Production and DevOps Project management along with the product lifecycle for Airline Industry. Twice Onsite in Erding, Germany office to work in the Data center environment and do project planning Responsibility –         Pres-study/Feasibility of the new project Creating regulation path to converge the new tech/tools with the existing ones with the help of technical architects Sizing estimates, resource planning, WSR creation, Project Schedule, Project Plans Weekly and monthly meeting with stake holders and steering committee Airline/Airport IT projects Tools Automation Project internal stakeholders with more than 1 Million Euro budget Budget planning and cost estimation, calculating NPV Business case creation, Resource planning HP, Bangalore (June 2015 – April 2016) Service Delivery Consultant Account – Avaya Role - Project Manager – Service Transition Responsibilities –  Responsible for all Project Transition Activities  Ensures that approved methods, processes and tools are consistently followed using HP’s and/or Avaya’s documented service transition methodology.  Accountable for meeting project schedule and results as well as for the customer satisfaction and the quality of the transition activity.  Establishes and manages transition project plan, including the development schedule, delivery schedule, and resource requirements. Resume of Rahul Kachhara Page 2  Report on project progress at established intervals to the customer  Acts as primary interface with the customer on issues regarding the project schedule and deliverables. Ensures weekly customer reviews are held to review progress and mitigate project risks.  Oversees change management process to ensure all scope changes are documented, communicated and priced as needed  Proactively manages program escalation of issues to the appropriate organizations.  Review MATRIx Client records and technical onboarding to confirm product enablement of all CIs  Confirm plan of record for transition of all Custom Applications, or development of new Custom Applications  Confirm plan of record for all Third Party and Dev Connect solutions  Ensures lessons learned are documented and communicated via established PMO methodology  Understands the different Services purchased by the customer and work with the customer and internal stakeholders to ensure the delivery of those specific services  Ensure all project information, documentation and products are correctly identified and stored  Provide training to colleagues related to new tools or technologies used to perform job responsibilities; create job aids and documentation as required  Recommends solutions to enhance processes and tools for the purpose of reducing time and cost associated with on-boarding customers  Provide support and project accountability for successful deployment of Service Transition activities to meet expectations and business commitments.  Support other projects and process improvements as required by needs of the business Orange Business Services, Gurgaon (Contractual) (Mar 2014 – May 2015) Project Manager Account - Phillip Morris International Projects - Various projects - Traffic Offloading, MIS integration, Relocation of devices mainly Cisco Routers, switches, WAP's, WLC's, Riverbeds, Firewalls, bluecoat proxy across the globe. Account – Rio Tinto Australia Project - Checkpoint and Juniper firewall refresh Project for Rio Tinto in 5 location across the globe. Account – International SOS Project - Implementation and Migration on 138 sites worldwide. Handling the Security part wherein deploying the Checkpoint Clusters and Juniper Mobile SSL Solution on the client site. Resume of Rahul Kachhara Page 3 Responsibilities               Developed integrated project plans & implementation schedules. Done the Procurement & Logistics Handling Providing support on presales activities related to definition of project scope & requirements Creating SMP, COS, BOM's ATP Sign off during migration, implementation Service Readiness, Factory acceptance and other Acceptance Tests Following Audits after the project delivery Handover to operations process Represented the project at meetings and in group discussion as requested Ensured internal & external stakeholder management through effective communication Maintained and organized the project documentation throughout the Phase 1 of the project Created WBS and helped in HLD, LLD Documents Following up with FE and Technical consultants Adhered to the organizational / operational process, policies & procedures and ensuring that there is zero non – conformance Ericsson Global India Services, Noida (Aug 2010 – Feb 2014) PMO & Service Operations Senior Engineer Responsibilities:            Working in RA Project Implementation and Deployment using Citrix Netscaler 10. Right Shoring the AMCS work, Internal Work transfer Projects. Involved in the transition of ENOC Project of from NOC Warsaw to NOC Noida. Requirement Gathering, Scheduling, Scoping, Budgeting on MS Project 2010. Worked on HPSIM Working in Project Management Office (PMO team) Worked in Incident management team as a SPOC for critical issues. Troubleshooting Network Security (VPN) related issues for EMEA, AMCS and APAC region. Performing Fulfillment work (opening of Firewall ports, creating policies etc.) Solving Trouble Tickets in One TM (Remedy) client and HPSC Preparation of Documentation for Records Daily & Monthly Resume of Rahul Kachhara Page 4 AGC Networks (an ESSAR Enterprise), Gurgaon IT Engineer Oct 2009 – Aug 2010 Worked as Network Engineer Onsite in TCS Noida. Responsibilities:          Configuring and managing networks equipped with Juniper switches. Using Network Manager Server Based on LINUX OS (for Juniper products’ Management & Monitoring). Configuring and troubleshooting Layer 2 Switches with STP, VLANs, and VTP. Configuring and providing L1 support for client Networks. Monitoring network using Juniper NSM. Involved in network scheduling, and troubleshooting local Area Networks. Configuring and troubleshooting Network Products like JUNIPER EX 4200 switches, Juniper J series-2320, 2350 and NSM tool. Deployment of LAN solutions based on TCP/IP. Preparation of Documentation for Records Daily & Monthly Technology Networking:- Checkpoint Firewall, Bluecoat Proxy, Cisco Switches, Routers Wireless access point, Wireless LAN controller, Citrix NetScaler 10.0, Citrix Storefront, Command Centre, VPN, IPSEC, Juniper Net Screen Firewall, MAG Series, SRX series, IP VPN, VLAN, OSPF, Telnet, DNS, TCP/IP, Virtualization Software:- Command Centre, ALM (Application lifecycle management), Net cool, Nagios, Linux platform NMS for Juniper, BMC Remedy, Secure CRT, Telnet, Team Viewer, Remote Desktop, Putty, Wireshark, Outlook 2010, MS Project 2010, MS Excel. Servers – Citrix Storefront, XenApp Desktop, XenMobile, Voice telephony – MxONE 4.1, Mxone 3.2, MD-110, TSE 4.1 (Linux based), Aastra Configuration manager (CMG) Operating Systems: - Windows 98, XP, Vista, 7, Ubuntu, Mac OSX Language:Hindi - Native Language English - Written & spoken fluent (TOEFL IBT score - 97) French - Learning Resume of Rahul Kachhara Page 5 Resume of Rahul Kachhara Page 6