Rahul Joshi

Rahul Deepak Joshi E-Mail:- Phone: +91 - Extensive experience in executing full life-cycle development projects with a verifiable track record, targeting assignments in Product Development/ Operations in IT sector preferably in Bangalore | Mumbai | Pune PROFILE SUMMARY       MBA professional with over 4 years of professional experience; inclusive of nearly 3 years’ experience in Product Development, Operations Management & Business Development; associated with UltraCash, Bangalore as Operations Manager Recognized for excellent coordination among different departments and worked as SPOC for all queries Expertise in designing and developing new product, Operations & Administration of distributed payments systems supporting the critical, high value, high availability of application with insightful knowledge of Banking Excellence in gathering & analyzing customer requirements and providing quality service with an objective of achieving twin benefit of organizational and customer benefits Tracked and understood market trends to develop competent products as per the market; developed those requirements in application by coordinating with different internal/ external teams and implementing them according to the guidelines Strong interpersonal skills combined with effective communication; capable of working with team and self-directed setting; expert in imparting knowledge to team members to maintain growth momentum CORE COMPETENCIES Operations Management Demand and Supply Management Functional Testing Product Development Process Improvement Reporting & Documentation Requirement Gathering User Acceptance Testing Resource Management ORGANISATIONAL EXPERIENCE UltraCash, Bangalore Jul’15-Present Growth Path Sales Executive Jul’15-Dec’15 Operations Manager Dec’15-Present Key Result Areas:  Steering ownership and management of Wallet and Utilities Modules  Managing & monitoring the factions related to UPI payment Integration, writing product specifications, Revenue generation module, Revenue leakage and fraud management process design & designing end-to-end system flows  Identifying and analyzing the revenue leakage events/transactions  Coordinating and interacting with different departments and senior management to report the frauds and implement process in order to reduce fraud  Monitoring entire functions of process, identifying improvement area and implementing adequate measure to maximize customer satisfaction  Providing technical & customer support services  Performing business development activities for B2B sales/Merchant acquisition, product & service demo  Generating leads and converting them into client/partners  Preparing and managing campaign to target customer and merchants  Supporting management to resolve customer complain, query and requests  Designing and developing applications for clients; interacting with the clients for requirement gathering, finalizing SLAs and change requests  Customizing: o Estimates, project plan, project schedule and resource allocation to ensure client satisfaction & delivery of project on time within the SLAs o Different modules like Loan Allocation, Settlement, Recon in the Banking industry applications o Screens for authorization of deals for clients using technologies such as Java, Struts & Oracle 12c      Coordinating with client & testing team to identify and implement improvement in application performance Supervising the design and creation of functional specifications & test plans for use by Testing Team Monitoring the project lifecycle methodology under the customized process framework; maintaining positive and ongoing relationships with clients Understanding the user’s and business demand with market trend and mapping their requirements with application Driving efforts towards maintaining software development practices; adhering to company standards for coding and unit/ functional test coverage; monitoring & motivating the team to produce excellent results Highlights:         Supported building marketing strategy Recognized for designing a revenue generation system (currently generating millions/month) Received appreciation for designing and implementing automated fraud control process Implemented the automated settlement process for merchants, initiating and processing merchants financial settlements, designed automated reporting system, administered wallet and utilities integrations, transaction dispute management Managed end-to-end project operations and extended post Go-live support for prestigious clients Suggested measures for streamlining application programming and maintenance as per quality standards (CMMI, and so on) Drove efforts towards maintaining software development practices; adhered to company standards for coding and unit/functional test coverage Developed / reviewed test cases for conducting Unit & System Integration Testing PREVIOUS EXPERIENCE Guest Lecturer with Dr.C.V.Raman University Oct’11-Jan’13 ACADEMIC DETAILS 2015: MBA (Telecom & Marketing) from BITM (Balaji Institute of Telecom & Management, Pune) with 72.3% 2011: BE (Computer Science) from Dr. C.V. Raman University with 69.28% IT SKILLS        MS Office (Word, Excel, Power point Payment System Architecture (UPI & Card & Wallet) Linux, Windows, Ubuntu Languages: HTML, SQL, VB.net Text Editor Tool – Sublime, Notepad++, Vim Wireframe Tool Gliffy Sendy & Mail Chimp Services Annexure PROJECTS/ Modules         Project Title: UPI Period: Jan17- Present UPI payment Integration Coordinated between Client Tech Team & Internal Tech Team Designed System flow Performed Testing - Non Functional - UAT, Beta & Production, configuration changes Conducted Log Analysis; Maintained the deliverable & MOM Prepared and Managed campaign to target customer- Design mailer & Push notifications Module enhancement integration Designed process for dispute management    Project Title: Credit card Period: Nov17 – Jan 18 Designed wire frames, settlement flow Performed testing Worked as Stakeholder of credit card module      Project Title: Settlements Period: Sep’15 to Feb’16 Designed settlement flow Coordinated between client Tech Team & internal tech team Designing of reports Performed settlement testing Stakeholder after go live       Project Title: Wallet Apr Period: Apr’16 - Oct’16 Internal wallet settlement flow design In Practice of design of wire frames Coordinator with Client Tech Team & Internal Tech team Testing - Non Functional - UAT, Beta & Production Fraud control checks Monitoring till Project Go-Live & stake holder after live PERSONAL DETAILS Date of Birth: Languages Known: Address: 27th July 1989 English, Hindi, and Marathi G1, CKR Villa, 13th Main, C.V. Raman Nagar, GM Palya, Bangalore, Karnataka -560075