Rahul Jain

Associate Manager tech architecture Technical Functional Consultant – Dynamic 365, Azure Pass, CDS, AZURE IOT, ML Data & Cloud and Customer Insight and ACE Awarded for handling MLR project Follow me at http://rahuljim.blogspot.in/ MSCRM Certified online deployment, MB 200, MB 240 and MB 716 and MB 600 MS CRM Certified Consultant in Configuration, Deployment, and Application and extension PROFILE SUMMARY: With 11 years of experience in IT Industry. Currently focused on architecting solutions and development of Dynamic CE Azure solutions and strategies for solving enterprise problems. Have held various delivery, leadership and technical roles such as Onsite Delivery Manager, Development lead, Technical architect, Systems analyst, Data Analyst and Developer. Understand business needs and translate business objectives into streams of work. Design, develop, and configure software systems to meet client requirements end-to-end from business requirements elicitation, analysis, Technical architecture design, implementation and quality assurance. Current responsibilities include Solution Technology Lead MVP and asset frameworks, GTM strategy/proposal creation, Deals solutioning support, Advanced Analytics capability development, Roadmap vision implementation, prototype design and IP. Expert in architecting solutions using Microservices and Serverless design patterns. Working for designing and implementation cancer drugs application for Merck at Azure platform The discounting methodology that Global Forecasting proposes is structured to allow for maximum transparency—so that the impact of each factor can be identified and analyzed to both arrive at the most accurate forecast. Worked at Grundfos for designing the Waste water management system using Azure capability and IOT As a vital part of the team, worked as the Technical and functional Consultant developed strong business cases supported by compelling value propositions while demonstrating how clients can realize substantial value by deploying the Microsoft Dynamics CRM Solution and Azure solution. Provide input and advice regarding Microsoft connected vehicle, Microsoft Dynamics CRM capabilities, functions, machine learning and features to clients and prospects. Worked on machine learning module deployed in IOT edge module in connected car for MCVP platform at azure. Module on C# and node JS module in IOT edge module along with MCVP platform As a technical consultant worked on customization and extension of Microsoft Dynamic CRM product, Designed and implemented the integration of Dynamic CRM with TIBCO ESB, AXA SFR mobile network in France and Vidal integration. Currently working with Merck for solution to built forecast engine using power app platform. Worked for Contitrade for field service implementation and KOCH for model driven and canvass app. Worked for the Department of Education, Australia for the upgrade from CRM 4 to CRM 2015 Developed the functional Design specification document for Conveyance allowance and Transport management in MSCRM 2015 Worked on MSCRM 2013 for AXA French for Insurance, Energy Utility and patient relationship management for the Essent Good Knowledge of Energy and Utility, Pharmacy, Banking and Insurance domain. Onsite Exposure with Essent at Netherland demonstrated the customer flow in CRM 2013 Demonstrated the seamless integration of MSCRM with TIBCO ESB and other system Good knowledge of Patient Relationship Management implemented for AXA insurance in France. Responsibility ● Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost ● Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects and Azure ● Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics CRM ● Build positive client relationships by developing an understanding of the client’s business processes ● Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction ● Perform requirements gathering, Business Process Analysis ● Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation ● Participate as the technical expert in proposal development and presentations to prospective clients ● Deliver presentations to all levels of management ● Adapt to different end-user learning styles when training, gathering requirements, etc. ● Develop functional test cases and use cases Skills and Experience: yrs. Yrs. Exp. Last Used Customer service 7 2020 Customer Service 2.5 Category Dynamics CRM 365 CE and Azure Conveyance Allowance and transport Management Project 2015 Dynamics CRM 2013 Patient relationship management Energy and Utility. Customer Service 1.3 Dynamics CRM 2011 Banking security 2014 Siebel CRM Admin and configuration Pharma 1 2010 SKILLS SUMMARY: Languages: MS CRM 2011, MSCRM 2013, MSCRM 2015, basic C#, C++, SQL, java, Siebel CRM Customer insight , CDM SDK and Dynamic 365 Operating Systems: Windows 2000, Windows NT, UNIX Databases: Oracle 9i / 10g, SQL server Tools: MS CRM 2011 and Siebel CRM Domain: Banking, Manufacturing and Pharma, Sales Others: Team foundation server, Quality center Employment History Technology Used · · · · · : MS CRM 2011, MSCRM 2013 and MSCRM 2015 Dot Net (C#, ASP.Net and Web services) Silver light, HTML SQL Server 2008, SSRS 2008 JavaScript, XML Job Title Associate Manager Industry Computing - Consulting / Professional Services Role Technical Functional consultant March 2019 to Present ● ● ● ● Responsible for client engagement, project planning, delivery, technical leadership and quality assurance at client side in Merck. Handled MLR project and designed life science application Work CDM SDK and CDS model to generate Schema file for industry-based schema model Worked on Innovation hub to develop Connected Vehicle Platform based on IOT edge smart navigation and driver behavior Worked on Field service for Contitrade for designing application for agent for servicing for tires Job Title Certified MS CRM Consultant Industry Computing - Consulting / Professional Services Role Technical Functional consultant March 2015 to 2018 Project Title - Realogy – Enhancement MSCRM 2015 Technical lead Realogy is a real estate agent that maintain company and offices for brand. ● Worked on Approval – Request workflow for manager and customer ● Worked on angular JS to display data into HTMLS ● Consulting for best possible Solution & support. ● Managing Implementations, Enhancements & Support for Rollouts ● Offshore Training & Co-ordination for smooth Rollouts ● Configuration and customizing the application. 1. Project Title - Student transport Management – Upgrade of CRM 4 to MSCRM 2015 Worked at client location in Australia for the Department of Education for the up gradation of Student conveyance allowance system and to implement the student transport management system in CRM 2015 ● ● ● ● ● ● ● ● ● Job Title Designed a functional specification document to implement the student transport management in MSCRM 2015 Designed the use cases for the functions of student transport management project Defined the business and processing rules that will be implemented by the developer Involved in mapping customer requirements in Microsoft Dynamics CRM. Involved in periodical meetings with the Project Management Team, Key Users, Third party Vendors and Data Center Team. Consulting for best possible Solution & support. Managing Implementations, Enhancements & Support for Rollouts Off shore Training & Co-ordination for smooth Rollouts Configuration and customizing the application. Certified MS CRM Consultant Industry Computing - Consulting / Professional Services Role Technical Functional consultant March 2015 to present 2. Project Title ESSENT – CRM on MSCRM 2013 Worked at client location in Netherland for ESSENT to migrate existing SAP CRM to MSCRM 2015 ● ● ● ● Designed a customer workflow for energy utility and complaint management process in Pilot project. Design estimate and planning of functional specification, integration and migration. Designed the integration of MSCRM with TIBCO ESB to SAP ISU and EDSN. Designed the BPM I process into MSCRM. ● ● ● ● Onsite Training & Co-ordination for smooth Rollouts Configuration and customizing the application. Developing Plug-ins, Workflows& JavaScript. Implementation, Integration & Customization of third party tools 3. Project Title French AXA – CRM on MSCRM 2013 AXA CRM is application that is used by hospital professional of AXA to manage patient on service module. ● ● ● ● ● ● Worked on plug-in and core development. Designed the integration of Vidal integration with MSCRM. Vidal is used to fetch the all the patient disease, infection. Worked on integration of MSCRM with SFR .SFR is a multichannel application which is used to send the SMS, fax and email. Worked on business rule. Worked on SSRS reports. Designed project life cycle of project Project Title Goldman Sach – Private Wealth Management CRM on MSCRM 2011 PWM CRM is application that is used by investment professional of Gs to provide and help investment of the client. 4. ● ● ● ● ● Worked on upgrade and enhancement as a developer in the project. Worked on writing unit test for plug-in. Wat-in unit test cases for java script. Involved in deployment and support process. Worked with user to help them resolve Ms Outlook. 5. Project Title Lloyds Banking – ONE CRM Industry Client Duration Technologies Tools Location Wipro Technologies Lloyds Banking November 2011 – May 2013 Microsoft Dynamics CRM QC, TFS, MS CRM and CRM outlook, Bangalore Job Title Certified MS CRM 2011 Consultant Industry Computing - Consulting / Professional Services May /2011 to June 2013 PROJECT DESCRIPTION: Lloyds Bank - Wholesale Banking and Markets (WBM), part of the Wholesale division at Lloyds Bank, delivers corporate banking and risk management services to businesses with over 15 million annual turnovers. WBM covers a wide set of sector and client segments in the UK and internationally. Wholesale Banking and Markets provides Financing, Risk Management, Cash Management, Deposit and International trade services and products. WBM serves 30,000 corporate customers, from fast growing entrepreneurs, blue-chip brands and organizations such as Virgin and Arcadia, to global corporations. Key Business Drivers Lloyds Bank - WBM is in the early stages of a significant effort to simplify and improve focus & services with our clients. LLOYDS BANK - WBM has initiated a One CRM Programmer to focus on building and deploying the necessary capability to meet the above business drivers. ROLES AND RESPONSIBILITIES: I am working in Wipro technology with client Lloyd banking group. Deployment of MSCRM 2011 and report server Designed Application life time management process document using Team foundation server for project life cycle, prepared plan for working with solution packages with MSCRM. Worked on Silver light 4.0 to display client activities for client calendar Trained in MSCRM 2011 for two months and certified. 6 Project Title GSK Siebel CRM: Duration august 2010 to July 2011 PROJECT DESCRIPTION: Siebel CRM International is a strategic application used for the customer service delivery, marketing, and sales processes for released products Worked as an admin in IJSFA and salsa upgrade from 7.8.1.4 to 8.1.1.4, BIP server Integration In IJSFA 6.0 worked as a developer on Change request and system requirement. Personal details: Present Address: 103/466 Swanston street Melbourne E-mail:-Date of Birth: 25/04/1986 Languages Known: English & Hindi Passport: Valid Contact No.: (Mob- , (Res.) +91 -