Rahshiah Hawkins

Rahshiah Hawkins Alpharetta, GA 30005-- Energetic college student with retail sales and customer service experience seeks a virtual/remote customer service opportunity where my skills and experience will be an asset to your organization. Work Experience Customer Service Representative NIKE - Beaverton, OR January 2021 to April 2023 • NIKE, Inc. Customer Service teams provide service and support for retail partners who carry Nike products. They build and maintain strong relationships, manage and track orders through delivery, respond to questions and work with internal partners to resolve complex customer issues. Retail Sales Associate Uptown Cheapskate - Johns Creek, GA October 2021 to November 2021 · · · · Ensured items were correctly marked with price Prepared clothing displays Adept with cash/credit/debit transactions Assisted customers with purchasing decisions and upselling items to coordinate with main purchase Customer Support Agent Live Ops - Scottsdale, AZ March 2019 to March 2021 I managed a mixture of inbound and outbound call activities, including sales, customer service, billing, and special projects. I also quickly and effectively answered all email and chat inquiries in a timely manner. I was involved in all aspects of customer satisfaction including, Call monitoring, loss prevention, and crisis management. Education Associate Degree in Criminal Justice Hussian College - Clarksville, TN January 2022 to Present Skills • English (10+ years) • Live chat support (4 years) (8 years) • Outlook (10+ years) • Customer service (8 years) • Organizational Skills (8 years) • Microsoft Office (10+ years) • PowerPoint (10+ years) • Upselling (7 years) • Cash Handling (7 years) • Zoom/Teams (8 years) • Interpersonal skills (5 years) • MS Word, Excel (10+ years) • Retail sales (4 years) • Inside Sales (7 years) • Outbound Sales (7 years) • Negotiation (4 years)