Rahmon Adepeju

Rahmon Adepeju Customer Support & Admin Versatile and vibrant Customer Support/Representative Professional skilled in Contact managing diverse tasks and completing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, with superior Address organizational, communication and problem solving abilities, knowledge about Osogbo managing files and schedules & eager to help organization improve operations, Phone demonstrated over 9 years of Industry experience. - Work Experience. 2020-10 - Customer Support Executive (Hybrid) Current Symalite Global Solutions,(IT firm) Osogbo  Prepared agendas and took notes at meetings to archive E-mail- Skills Time Management. proceedings.  Produced detailed reports to track trends and keep senior management informed.  Administered yearly budget to manage office requirements Coordination of Administrative Activities Records administration such as service contracts, postage costs and supply replenishment. Data entry & Management  Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.  Contributed to team goal-achievement by collaborating Administrative Policy Development Effective Communication with staff to develop customer service improvement initiatives.  Aided colleagues, managers and customers through Administration & email management regular communication and assistance.  Created, prepared and delivered reports to various Software departments.  Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.  Generated reports to suggest corrective actions and Proficient in Microsoft suites, word document, Power point. Outlook, Excel. process improvements. Proficient in Google suites 2019-01 - Customer Support Associate (REMOTE) (google doc, sheet, form, gmail) 2020-05 Jarwan Global Hospitality llc, Sharjah,U.A.E Slack, Zoom.  Provided primary customer support to internal and external customers.  Answered product and service questions, suggesting other offerings to attract potential customers. Language Procifiency English fluently  Advocated for sellers and provided feedback to enhance selling process for overall improvements.  Communicated with vendors regarding backorder availability, future inventory and special orders.  Consulted with outside parties to resolve discrepancies and create expert solutions.  Responded to customer requests for products, services and company information.  Demonstrated computer skills for data entry and answered broad variety of inquiries.  Answered questions regarding seller inventory, shipping, payments and buyer complaints.  Answered customer telephone calls promptly to avoid onhold wait times.  Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.  Offered advice and assistance to customers, paying attention to special needs or wants. 2012-07 - Admin, Logistics and Customer Care 2018-04 Drydocks World Dubai llc, Dubai,U.A.E  Developed team communications and information for meetings.  Offered friendly and efficient service to customers, handled challenging situations with ease.  Exceeded goals through effective task prioritization and great work ethic.  Demonstrated respect, friendliness and willingness to help wherever needed.  Resolved problems, improved operations and provided exceptional service.  Collaborated with team members to achieve target results.  Maintained excellent attendance record, consistently arriving to work on time.  Delivered services to customer locations within specific timeframes. 2008-03 - Office/Admin Coordinator 2012-03 Ola-Oluwa Retail Store, Ile-Ife  Produced high-quality communications for internal and external use.  Prepared meeting rooms and materials and recorded important information.  Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.  Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.  Routed correspondence to facilitate timely communication between team members, customers and vendors.  Tracked records, filed documents and maintained communication between clients to manage office activities.  Efficiently supervised filing, sorting and handling incoming and outgoing mail.  Enhanced office staff customer relations strategies to improve interactions and reduce complaints.  Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.  Interacted with customers by phone, email or in-person to provide information. Education 2015-02 - Post Graduate Diploma Supply Chain Management 2016-08 Westford University College - Sharjah 2005-03 - Diploma Degree: Mathematics & Statistics 2007-08 Osun State College of Technology – Esa-Oke Achievement  Maintained Customer retention rate 45% above company average.  Boosted New Customer NPS scores by 10%.  Oversaw eight office assistant in a high-volume tech and retail business. Led the team in growing new contracts by 22% per year.  Built all daily work schedules. Grew the team through direct performance feedback and annual appraisal.  Decreased clerical errors 55% by sourcing new data entry techniques.  Commend for efficient distribution of the in-house newsletter to communicate management's vision. Reduced email back-and-forth by 20%. . Award  Best Employee of the month for 4-months consecutively.  Best Customer centricity.  The Eccentric Performer.  The Growth Driver.  The Ace Employee.  The Ultimate Contributor.