Raheem Kelly
Columbus, GA 31909--
Authorized to work in the US for any employer
Work Experience
Covid-19 Call Center
Georgia Department of Public Health - Columbus, GA
July 2020 to March 2021
Outbound Customer Service Representative
GLOBAL CALLCENTER SOLUTIONS - Columbus, GA
December 2019 to July 2020
Multiple customer service projects including: follow up with customers that called into our client's help
desk, making sure their issue was resolved; follow up with customers about their service installs and
basic troubleshooting.
Work from Home Agent
GLOBAL CALLCENTER SOLUTIONS - Columbus, GA
December 2019 to July 2020
Multiple customer service projects including: follow up with customers that called into our client's help
desk, making sure their issue was resolved; follow up with customers about their service installs and
basic troubleshooting.
Note: Due to the coronavirus outbreak, I have been working from home.
Host
LongHorn Steakhouse - Columbus, GA
April 2019 to December 2019
The Host position is all about Delivering Enthusiastic Hellos and Goodbyes
Cleaning, Clearing and Resetting tables for our guests
Managing the Lobby experience
Education
High School Diploma
Carver High School - Columbus, GA
July 2018
Skills
• TYPING
• CSR
• Customer Service (2 years)
• Computer Skills
• Technical Support
• Troubleshooting
• Zendesk
• Live Chat
• IT Support
Assessments
Customer Focus & Orientation — Familiar
May 2019
Responding to customer situations with sensitivity.
Full results: Familiar
Call Center Customer Service — Proficient
November 2019
Applying customer service skills in a call center setting.
Full results: Proficient
Marketing Skills — Proficient
July 2018
Measures a candidate's ability to conduct research and effectively promote products or services.
Full results: Proficient
Call Center Customer Service — Familiar
October 2020
Applying customer service skills in a call center setting
Full results: Familiar
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity
Full results: Proficient
Basic Computer Skills: PC — Highly Proficient
November 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common
computer problems.
Full results: Highly Proficient
Work style: Conscientiousness — Familiar
December 2020
Tendency to be well-organized, rule-abiding, and hard-working
Full results: Familiar
Customer service fit — Expert
December 2020
Measures the traits that are important for success for customer service roles
Full results: Expert
Customer focus & orientation — Proficient
October 2020
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Professional Skills
Typing Intermediate
Communication Intermediate
