Sales Associate-
Kingston, Jamaica
Raheem
Francis
Profile
Experienced Sales Associate with over 3 years of experience in the BPO field. Ability to
effectively self-manage during independent projects, as well as collaborate in a team
setting. Enthusiastic, full of integrity, honest and a valuable team member, dedicated
to always providing excellent service for both Customers and Clients. Experienced
and skillful in providing Inbound, Outbound, Email and Live Chat high quality service.
Always prepared, organized, and fully committed to creating an environment that is
conducive to achieving increased satisfaction and customer loyalty.
Employment History
Sales Associate & Customer Service at Great
Virtual Works, Fort Lauderdale, FL
05/2022—Present
Working remotely to provide an excellent Customer experience via live
chat, Inbound and Outbound calls. Always meeting monthly quotas such
as Schedule Adherence and Quality above 90%, no QA Auto fails, Average
Handle time and Tools Utilization.Daily routine includes assisting both
new leads and existing customers by collecting personal data, processing
payments, upgrading products, introduction to the latest promotions
and policies. Negotiating to reconcile accounts, demonstrating in-depth
knowledge and understanding of product line and pricing structure.
Thoroughly resolving customer's inquiries on a first time basis and always
documenting every interaction after. Swiftly handling inquiries during peak
periods to reduce wait times and maximize satisfaction.
Sales Associate at Centerfield, Kingston, Jamaica
10/2020—06/2022
Offering personalized products and services from AT&T such as Internet,
Telephone, TV, AT&T Wireless and Cellphones. Exceeding Sales Close
rate of 32% and Quality requirements. Collecting Customers personal
data to run Credit Checks, upgrading products, handled billing inquiries,
account modifications, monitoring signs of fraud and identity theft before
registrations and always reporting illegal discrepancies.
Airport Concierge at AJAS Aviation Services,
Kingston, Jamaica
10/2017—05/2019
Contracted as a Partner for JetBlue Airways my main roles included
Concierge Check-in, ensuring every traveler has all required documents
before boarding flight, making general announcements for Flight arrivals,
Skills
Critical thinking and problem solving
Strong Command of American English
Understands dynamic BPO Field
Ability to Work Under Pressure
Effective Time Management
Great Leadership Skills
Clear Communicator
Team Player
Languages
English
Native speaker
Hobbies
Gaming, Stocks & Forex Investor, Reading,
Football & Travelling.
boarding times and departures. Greeting Pilots & Cabin Crew upon arrival
and provide a detailed briefing of operations. Ensuring a hospitable
and enjoyable experience for every traveler upon arrival at Airport
until departure. Performed daily administrative tasks such as filing
and data entry for all Inbound/ Outbound flights, Immigration &
Customs data. Working swiftly to ensure each flight departs without
delays. Recommended and booked travel destinations, local attractions,
restaurants, and transportation to enhance travelers’ experience.
Education
High School Diploma, St. Georges College,
KIngston, Jamaica
09/2008—07/2013
Graduated with Caribbean Secondary Education Certificate (CSEC) passes
in English Language, Mathematics, Information Technology, Physics,
Geography, Technical Drawing from the Caribbean Examinations Council
(CXC)
Bachelor's Degrees, University of the
Commonwealth Caribbean (UCC), Kingston,
Jamaica
08/2015—07/2019
Bachelor's Degrees in Information Technology and Graduated with a 3.7
GPA
