Rahab Wangechi Gichuru

Rahab Gichuru Executive Assistant & Operations Support Phone PROFESSIONAL SUMMARY Email Highly organized Executive Assistant with 5+ years of experience providing senior leaders with comprehensive administrative, operational, and executive support. Known for anticipating needs, solving problems quickly, and ensuring smooth day-to-day operations through efficient schedule management, seamless travel coordination, and streamlined communication. Ready to bring strategic support and organizational excellence to a dynamic organization. +254 --LinkedIn www.linkedin.com/in/rahab-gichuru Location Area EAT(UTC+3) Kenya KEY SKILLS Communication & Collaboration • Virtual Communication Platforms: Zoom, Microsoft Teams, Slack • Google Workspace: Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides • Collaboration Tools: SharePoint, Task Management Software (Asana, Trello) Administrative & Operational Support Virtual Assistance Online Research & Data Entry Remote Project Coordination CRM Management Calendar & Email Management: Including crosstime zone scheduling • Digital File Management: Cloud-based systems (Dropbox, Google Drive) • • • • • Technical & Software Proficiency • Microsoft Office Suite: Excel (Advanced - Data Analysis, Reporting), Word, PowerPoint, Outlook • Data Analysis Tools: Google Analytics • Report Writing & Presentation Design Core Competencies • • • • • • Time Management & Prioritization Independent Work & Self-Management Written & Verbal Communication: Excellent proficiency Confidentiality & Discretion Customer Support: Online & Phone Problem-Solving & Decision-Making EXPERIENCE Aug 2019 – Apr 2025 Operations & Communication Coordinator Shiptons Liquor Distribution Company | Nanyuki, KE Core Responsibilities • Coordinated office workflows and cross-functional communication, implementing collaboration tools to maintain team productivity. • Enhanced inventory management by refining audit processes and protocols, utilizing digital inventory systems to reach 98% accuracy and improve reconciliation efficiency. • Redesigned order fulfillment, integrating remote delivery tracking and communication systems to reduce turnaround time by 25% and increase client satisfaction. • Managed customer queries via phone, email, and online platforms, decreasing response time and improving satisfaction through digital feedback channels. • Automated reporting using Excel and cloud-based dashboards, reducing weekly reporting time by 4+ hours and improving remote decision-making for leadership. Feb 2018 - Dec 2018 Executive & Administrative Support Specialist Century Developments Limited | Nairobi, KE Core Responsibilities • Optimized executive schedules and task prioritization remotely using Microsoft Outlook and Google Calendar, increasing virtual meeting efficiency by 25%, and minimizing scheduling conflicts. • Coordinated virtual and in-person meeting logistics, including agenda preparation and remote participant management, reducing planning time by 30%. • Managed vendor contracts and office supply procurement, ensuring seamless operations and achieving a 12% cost reduction through online vendor negotiations. • Facilitated internal workshops and team-building activities, utilizing online collaboration tools to improve employee engagement. • Developed standardized digital reporting templates in Microsoft Word and PowerPoint, accelerating report sharing and ensuring brand consistency in virtual presentations. Aug 2015- Jan 2018 Administration & Operations Coordinator China Global Television Network (CGTN) | Nairobi, KE Core Responsibilities • Optimized front desk operations and internal call routing, while establishing communication protocols for external partners, reducing misrouted inquiries by 35%. • Coordinated 100+ executive/departmental meetings, managing agendas, minutes, and follow-ups, leveraging virtual tools for remote participant inclusion. • Managed travel bookings using software, improving accuracy by 50% for both on-site and remote staff. • Oversaw procurement, ensuring supply availability for on-site and remote team members, minimizing disruptions. • Led onboarding for new hires, including account setups and orientation schedules, improving time-to-productivity for new employees by 40%. • Planned and executed press/corporate events, coordinating logistics and facilitating remote participation Options. Aug 2011 - Mar 2012 Client Acquisition & Support Specialist Sidian Bank Core Responsibilities • Cultivated and maintained client relationships remotely, delivering tailored financial solutions and expanding the loan portfolio to $5M through virtual consultations. • Developed and implemented digital customer acquisition strategies that increased online engagement and secured higher loan approvals. • Provided client education and repayment guidance, decreasing loan default rates by 28% and Improving loan recovery success rates. • Analyzed market trends using online tools to provide actionable insights, aiding in the development of new financial products and improving client retention rates. • Utilized CRM systems to track client interactions and manage loan documentation remotely. CAREER STRENGTHS • Collaboration & Communication: Proficient in tools like Zoom, Slack, Google Workspace, and MS Teams to drive team coordination across time zones. • Adaptability & Agility in Virtual Environments: Quick to learn new digital tools and adjust to shifting priorities in dynamic virtual environments. • Confidentiality &Discretion: Trusted to handle sensitive information and executive-level communication with professionalism. • Initiative & Problem-Solving: Known for proactively identifying process gaps and implementing remote workflow improvements. • Self-Management & Accountability: Strong organizational discipline, meets deadlines independently, and consistently delivers highquality outcomes. EDUCATION 2015 Bachelor of Arts in Communication, Public Relations | Daystar University 2012 Bachelor of Commerce in Marketing | Catholic University of Eastern Africa PROFESSIONAL CERTIFICATIONS • Virtual Assistant Course | ALX: Focused on remote communication, calendar management, and virtual office operations using cloud-based tools. • Google Data Analytics: Foundations | Coursera: Focused on remote communication, calendar management, and virtual office operations using cloud-based tools. • AI Career Essentials | ALX: Provided hands-on experience using AI tools to automate tasks, enhance productivity, and support digital-first teams. • Executive Certificate of Proficiency in Insurance | College of Insurance REFEREES Available upon Request.