Rahab Githuku

As a highly skilled virtual assistant, I bring extensive experience in administrative tasks and customer support to the table. Proficient in managing calendars, emails, and data entry with precision and timeliness, I excel in providing prompt and courteous assistance to customers via email, chat, and phone, ensuring a positive customer experience every time.

Throughout my tenure at Lubrinex Ltd., I honed my administrative support skills by efficiently managing calendars, emails, and data entry tasks. I organized and maintained digital files, optimized schedules for team members, and coordinated meetings and appointments to maximize productivity.

In the realm of customer support, I was instrumental in providing timely assistance and resolving inquiries and issues with professionalism and empathy. I developed and maintained a comprehensive knowledge base to efficiently address common customer queries and concerns, consistently achieving high customer satisfaction ratings.

I am proud of my achievements, including the implementation of a new ticketing system for customer support inquiries, resulting in a 20% reduction in response time and improved issue resolution rates. I also streamlined administrative processes by implementing automation tools, reducing manual workload by 30%.

My supervisors and colleagues have commended me for my outstanding organizational skills, attention to detail, and ability to adapt to evolving priorities. My education in Business Administration, coupled with certifications in Digital Marketing and Customer Service, has equipped me with the knowledge and expertise to excel in my role.

Proficient in a range of software including Microsoft Office Suite, Google Workspace, CRM Software (e.g., Salesforce), and Project Management Tools (e.g., Asana), I am well-equipped to handle diverse tasks and support the efficient functioning of any team or organization.

In summary, I am a dedicated and adaptable virtual assistant with a proven track record of delivering exceptional administrative and customer support services. I am eager to leverage my skills and experience to contribute positively to your team.