Ragulan Vilvarajah

RAGULAN VILVARAJAH PROFESSIONAL EXPEREINCE Operations Manager ABOUT ME RealtyTek (Canada) | May 2019 to present Overseeing and streamline the end-to-end processing of real estate transactions in canada, Results-driven Operations Manager with over six years of experience in optimizing workflows, enhancing service delivery, and driving operational excellence for international clients. ensuring accuracy, compliance, and efficiency. This role requires a strategic mindset, strong Proven track record of leading high-impact projects as Head of Operations, ensuring seamless execution, process efficiency, and sustainable business growth. Adept at developing and implementing business continuity plans, service standards, and operational frameworks to enhance performance and scalability. Key Responsibilities: Exceptional communicator and mentor with a talent for inspiring teams, delivering compelling presentations, and fostering a culture of continuous improvement. Seeking a strategic leadership role in Operations Management or Team Management within a reputable organization, where I can leverage my expertise to drive innovation, efficiency, and long-term success. leadership, and a deep understanding of deal execution, client management, and operational best practices. End-to-End Property Management Operational Efficiency Team Leadership & Development Quality Control & Compliance Client & Stakeholder Coordination Performance Monitoring & Reporting Technology & Process Optimization Account Manager CONNECT ME http://linkedin.com/in/ragulan-vilvarajah159abb202 HealthRecon Connect (USA) | May 2017 - Apr 2019 Clear understanding of top to bottom medical collection processes which includes but is not limited to eligibility, charge posting, ins. payment posting, patient payment posting, patient collections, AR and credentialing. - Have experience with payer communication. Excellent oral and written communication skills at the provider, practice staff. Experience using Microsoft Word, Excel, and PowerPoint plus the EDI clearinghouse experience. - Supervised and delegated task to a team of (5) people PROFESSIONAL SKILLS Trainee Business Development Officer Real Estate Transactions Pan Asia Bank Corporation PLC | Feb 2016 - Apr 2017 Decision-making & Problem Solving Only purpose of this job is to know financial management to boost my ACCA qualification. Compliance & Risk Managment Communication & stakeholder Management Senior Customer Service Representative - Roaming Technology & Management Tools Firstsource-Dialog solutions (PVT) Ltd | Oct 2012 - Nov 2015 Microsoft Office Handle customer inquiries, complaints, billing questions and payment extension/- service Leadership and People Management requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business (products), operations and consumer affairs divisions PROJECTS IT Help Desk Operations @realtytek Overseeing the entire ticketing process to ensure efficient issue resolution. Key responsibilities include: Ticket Assignment, Monitoring & Tracking, Quality-Control, Reporting & Analysis & compliance. Telecom Expense Management (TEM) @realtytek Analyzing telecom expenditures, identifying cost-saving opportunities, and ensuring efficient billing and compliance. Strong background in operations, procurement, and financial oversight within telecom services. VOB & Preauthorization @healthrecon It ensures that the healthcare provider knows what services are covered, patients responsibility. And preauthorization ensures the treat treatment is medically necessary & cost effective & it applies to specially drugs, surgeries, imaging MRI, CT scans. EDUCATION Lincoln University - MBA Business Management (Intake 2025) KBBS Campus - Association of Chartered Certified Accountants (ACCA) (2017) Accounting in Business - Pass Management Accounting - Pass Financial Accounting – Pass London I.G.C.S.E Ordinary Level (2011) Seventh Day Adventist International School Vavuniya Mathematics - Pass Accounting - Pass Business Studies – Pass Information & Communication Technology (2007) Techno World Junior Diploma in Computer Science Junior Diploma in Computer Hardware Certificate in Computerized Accounting Package LANGUAGE English Tamil Sinhala NON RELATED REFEREE Anusha Illesinghe Manager - Human Resources (RealtyTek) 12-3/1, Sunethradevi Road, Kohuwala, Sri Lanka. Tel : - Mobile : -