Raghul Subramanian Uthandavelu

Raghul Subramanian Uthandavelu Customer Solution Agent Coimbatore, TN, India -.- Profile Skills Effective Time Management Adaptability Communication An adaptable and experienced candidate seeking an opportunity to utilize my organizational and managerial skills to add exceptional value to the organization. I had moulded myself to be self-motivated, organized, capable and effective to handle and work under pressure. I have a clear and logical mind with a practical approach to problem solving combined with a drive to see things through to completion. I enjoy working on my own initiative or in a team. I instil confidence in others and approach new challenges positively with a clear goal to succeed. Active Listening Experience Customer Management Customer Solution Agent, Paypal, Bengaluru, India October 2022- Present Critical Thinking  Languages   Tamil  Effortless Customer experience provided to the users from the United States of America. Handling Customers via Emails. Helping customers in transaction related queries, disputes, security and settings. Brought forth excellent customer service skills and a commitment to customer satisfaction. English Customer Service Representative, Amazon Development Centre, Coimbatore, India November 2019- September 2022     Follow up to ensure that appropriate actions were taken on customer’s requests and to keep residents informed and sort emails, prepare outgoing correspondence. Refer unresolved customer grievances/special requests to respective departments for further investigations. Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees Levelled up as a SWAT associate, as per business requirements a unit that is trained to deal with situations to respond quickly to emergency situations for both Indian and North American market place to determine the customer’s needs and problem and resolving issues to a swift and sophisticated conclusion for the customers.   Also assisted as an Interim DART Consult only for temporary support during the shift. Ensured efficient and smooth operations through developing and maintaining strong communication with and cohesion among team members. Union Public Service Commission (UPSC) May 2017- October 2019  Prepared and appeared for Indian Administrative Service examination during consecutive years Site Supervisor, KCP Engineers Pvt Ltd., Coimbatore, India August 2016- February 2017          Oversee day to day operations of the facility Main technical advisor on the construction site for sub-contractors, craftsmen and operatives Provide for site safety and security; devise and implement site policies and procedures Conduct regular inspections and maintenance of systems and equipment Supervise and evaluate staff, complete employee reviews, keep accurate records of employee attendance and time sheets, provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate Set project goals and oversee projects to completion; schedule and track assignments Handle sensitive information with confidentiality Ensure compliance with company or government regulations; ensure compliance with contracted service level agreements (SLA's); maintain up-to-date county, municipal, and state licensing Liaise with any consultants, subcontractors, supervisors, planners, quantity surveyors and the general workforce involved in the project Education Bachelor of Engineering (CIVIL) KGiSL Institute of Technology, Coimbatore, TN, India August 2012- May 2016 Certification Effective Communication AngLo English, Chennai, TN, India 2018 Achievements   Nominated as "Subject matter expertise" to train and mentor new associates on Customer Handling and Customer Communication at AMAZON to optimize the services during the years 2020 and 2021. Back Up Dart for North American Customer Base at AMAZON