Ragde R. Bascon

RESUME ___________________________________________________________________________________ Ragde R. Bascon E-mail:-______________________________________________________________________________________ Work Experience November 2016 – Present Senior VE Manager Noon Dalton Philippines/Assensio Outsourcing April 2016 – November 2016 Call Center Sales Manager Commercial Reach Inc. February 2014 – February 2016 Call Center Manager Crowd Metric Solutions Inc. March 2012 – January 2014 Operations and Sales Lead II Program: Education, Medical Equipment Leadamorphosis Inc. (formerly VectorBPO Inc.) July 2011 – March 2012 Team Manager Program: Telecom Customer Service/Hybrid Program Teleperformance Philippines July 2010 – July 2011 Unit Manager Program: Banking/Financial Fraud Convergys Services Cebu Philippines June 2007 – June 2010 Transaction Monitoring/Quality Team Leader Program: Telecom CS Hybrid and Cable/Internet/Phone Convergys Services Cebu Philippines September 2004 – May 2007 Customer Solutions Specialist Program: Telecom CS Hybrid Convergys Services Cebu Philippines January 2004 – September 2004 Software Tester Department: Windows Software System Engineering Change & Software Test Lexmark Research & Development Corporation May 2003 – November 2003 Technical Staff Cebu Furniture Industries Foundation, Inc. July 2002 – July 2003 Systems Engineer (part time) Knowledge Builders Inc. October 2002 – April 2003 Government Employee Designated Supply Office Clerk I Abellana College of Arts and Trade April 2000 – September 2000 Middle Process Formatter Innodata Mandaue Philippines Educational Background Tertiary University of San Carlos – Technological Center Bachelor of Science in Computer Engineering Secondary University of San Jose – Recoletos Elementary Don Bosco Technological Center