Raga Czarina Pangcoga

Raga Czarina Pangcoga Virtual Assistant - Bulacan, Philippines- Work Experience Web Content Coordinator Mammoth Conversions, LLC | Jan 2021 - May 2021 - Coordinates with the other department head in carrying out digital marketing campaigns - Works closely with the marketing team for digital promotions and other materials Traffic Coordinator Mammoth Conversions, LLC | May 2020 - Jan 2021 - Communicates with the clients regarding new offers and discuss statistics with the sales department - Reviews data for errors, missing contents, or missing information and resolves any discrepancies Virtual Assistant Mammoth Conversions, LLC | Nov 2019 - May 2020 - Maintains a satisfactory level of quality and productivity per department standards - Performs high-volume data entry using word processing, spreadsheet, or other platforms Technical Support Representative Telstra Corporation Limited (Teleperformance) | Feb 2018 - May 2018 - Used excellent communication and problem-solving skills to provide solutions to customers - Consistently exceeded key performance indicator targets regarding call length and customer satisfaction - Used active listening skills and product knowledge to answer customer queries Academic History AMA Computer University, Philippines Bachelor of Science in Computer Science |- - Vice President of Arts and Events Organization - Representative of Computer Science Student Organization - Deans list all semester - Champion, US Embassy Manila Hackathon 2016, Graphic Designer Skills - Fluency in verbal and written English - Proficient in Adobe Photoshop, Adobe Premiere Pro, Adobe Illustrator, and Adobe Acrobat - Data entry, research, and social media management tasks - Customer service and inbox management - Website maintenance and eNewsletter distribution - Reports and presentations in meetings - Proficient in Microsoft Office and Google Docs Editors - Well-developed organizational skills