Rafnas P

Rafnas P Email:-| Mobile:- Kannur , Kerala IT-ENGINEER PERSONAL SUMMARY AREAS OF EXPERTISE Infrastructure support SQL/ ERP support Technical Support Desktop, Laptop, Printer & Networking Remote support tools Microsoft technologies Service desk & Ticketing Tool A confident and reliable IT Engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multitask under pressure. Now looking to further an already successful career by working for an ambitious and expanding company. WORK EXPERIENCE MUSCUT WORLD TRADING MS office & Outlook IT Engineer November 2020 – Present. PERSONAL SKILLS Responsible for supporting all IT resources. Problem solving Duties Commitment to outcomes Highly analytical & Motivated Helpful attitude Excellent customer facing Skill. PERSONAL DETAILS Rafnas P Raslas (H), Vilakkode(PO) Iritty Kannur – 670 703 Kerala , India M: - Skype ID: rafnas DOB: 10/07/1991 Passport no: P- Driving License: Yes(India) Nationality: Indian Languages: English, Hindi, Malayalam, Tamil.          Maintain the company’s IT infrastructure (CCNA). Azure Administrator Handling Windows Active Directory ERP software technical support and backup management (MS SQL). Website management using WordPress and PHP. Digital marketing. Google IT Support Professional Certified Handling SonicWALL firewall. (Network Security and VPN). Handling Microsoft Office 365 (Exchange Server). INSIDE KAY EL LLC (CASA|NOVA -DUBAI) IT System Administrator August 2018 – October 2020. Responsible for supporting all IT resources and Handling the Logistics. Duties       Maintain the company’s IT infrastructure (CCNA). ERP software technical support and backup management (MS SQL). Website management using WordPress and PHP. Digital marketing. Google IT Support Professional Certified Handling SonicWALL firewall. (Network Security and VPN).       Handling Microsoft Office 365 (Exchange Server). Supporting NAS Server (WD Cloud). Act as main point of customer contact. Provide shipment information to customers. Provide transportation information and manage billing information. Manage quality control by ensuring that all shipped orders are in working condition. SESAME SOFTWARE SOLUTIONS Pvt Ltd (A Speridian Company) Junior Software Engineer September 2016 - July 2018 Worked on the Main product of the company ‘Beacon pro’(a core banking solution) and ‘Payroll’ for Co-Operative Banks in India. Duties             Working with customization of product ‘Beacon Pro’ Core Banking Software as per client’s specific requirements. Managing the onsite Beacon Pro CBS implementation. Troubleshooting and version bug clearing. Excellent SQL development skill to write complex queries involving multiple tables, stored procedures and user defined functions for migration of data from different databases. Responsible to conduct User Acceptance Test and Gap Study at client location. Product configuration and Report Configuration. Worked with installing and managing MS SQL SERVER. Conducting training of ‘Beacon Pro’ for junior staffs and clients. Responsible for System Installation and maintenance services. Maintain the client’s IT infrastructure. Configuration and testing of any new hardware and software. Installing and operating Windows desktop & Laptops operating systems. KEY SKILLS AND COMPETENCIES Experience as a Team Leader for projects and systems migrations. A positive attitude towards customer service and good communication skills. Commercial technical support experience of servers and network infrastructure. Experience in Windows operating System’s windows XP/7/8/10. Network cable crimping, punching, cabling and Networking. Server configuration AD, DNS and DHCP . NAS Server & Microsoft Office 365 Exchange. Ability to be clear & concise when explaining technical procedures to customers. PROJECT “Mobile recharge and Review mining”    Developed a mobile application for easy mobile recharge by capturing the recharge coupon. Also this app is help to find the review summary of the mobile phones , useful to select the best mobile phones from the industry. Platform: Android. ACADEMIC QUALIFICATION BTech (Computer Science) @ MES College of Engineering, Malappuram, Kerala XII @ Govt. of Kerala  X @ Govt. of Kerala DECLARATION I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place: Kannur Date: Rafnas P