Rafiq Mateen

RAFIQ MATEEN - - 4085|-https://www.linkedin.com/in/rafiq-mqteen-0257b813/ Cumming, GA INFORMATION TECHNOLOGY SPECIALIST TECHNICAL SKILLS SaaS, PaaS, UNIX, LINUX, Shell Scripting, PowerShell, PERL, Bash, Ansible, IOT, Server2005/2008, PostgreSQL, MySQL, HTML, Oracle Virtual Box, NOC, Agile/ITIL Methodology, Oracle SQL, JIRA, Azure, AuthO, Confluence, Octopus, Jenkins, Git, GitHub, Git Hub Actions, Microsoft Office 365: Outlook, Word, Excel, PowerPoint Air Force Veteran with over 10 years Information Technology leadership experience in hardware/software systems, networks, planning and managing project activities and resources, and developing and managing client relationships within Information Technology area. Possess extensive knowledge in technical installation, network configuration, and equipment operation Possess a comprehensive background in information processing, operating systems, and problem-solving derived from conducting domestic and global operations in various locations Oversaw the shift operation including the installation and maintenance of Information Technology systems with an emphasis on quality, timeliness, and within budget. Eager to learn and highly capable of outstanding performance and professionalism. ● ● ● Program Management Process Improvement Strategic Planning ● ● ● Information Technology Cross-Functional Leadership Team Collaboration ● ● ● Critical Thinking Risk Management Effective Communications KEY SKILL PROFESSIONAL EXPERIENCE Symplr | Houston, TX- DevOps Engineer Installed, configured, troubleshooting, and constantly monitored these applications, and worked collaboratively with a team of Architects, Engineers, QA personnel, IT personnel, and Business Analysts to perform various tasks. • • • Oversaw and managed CI/CD processes and tooling, established processes for delivery, reliability, and deployment Maintained and reported on KPIs of the environment, build processes, and deployment pipelines Provided reports to management on the status of all environments and processes Symplr | Houston, TX 2022 – 2023 Site Reliability Engineer Managed the operational tasks that ensured the efficient functioning of computer systems, monitored, automated, and improved the reliability, performance, and availability of software systems. • Implemented monitoring, alerting, notification, and metrics collection for infrastructure and application performance, system uptime, and error rates • Identified issues and created work items to improve stability and performance, handled incident recognition, research, isolation, resolution, and postmortem • Assisted in technology selection and development for cloud operations and reliability, collaborated with engineering for management and maintenance of CI/CD pipeline, including developer workflow and tooling choices • Created and maintained documents related to applications operations, policies, and procedures, created tenants, libraries, templates, and projects using Octopus FISERV | Doral, FL 2021 – 2021 Site Reliability Engineer Led, mentored, and trained Lead Engineers on how to create project charters and navigate FISERV successfully and properly. Oversaw the movement of clients through the procedural pipeline from client handoff from the sales team to fully operational FISER customers. • • • Assisted with the project plan to lift and shift the data center from prem to prem and created a firewall request Gathered capacity information and queried stakeholders for future capacity planning information Gathered connectivity, utilizing architectural diagram, database, storage, man-hours, etc. information for various projects and created client project charters for project managers Nuance Communications | Sunrise, FL 2020 – 2021 Senior Site Reliability Center System Engineer Led offshore SRC team, and monitored the effort to ensure customer electronic medical information was in real-time. Collaborated with management and other teams to bridge process gaps while becoming the central point of contact for the Line of Business (LOB). • • Ensured products scaled and performed consistently and reliably while reducing downtimes Supported services before they went live through activities such as system design consulting, developing operational playbook, process, and architecture documents, and provided feedback on effective monitoring and logging needs • Maintained services after they went live by measuring and monitoring availability, latency, and overall system health, troubleshooting, and break-fix analysis • Performed tasks related to securing and keeping the products, tools, and processes that you are responsible for securing RAFIQ MATEEN | Page 2 of 2 Axiros | Tama, FL 2018 – 2019 Sr. Solutions Architect Created, Installed and provisioned CPE through cloud/hybrid and on-prem software solutions for Device Management in telecommunications and other industries. • Deployed and supported IOT SaaS through Linux AWS, Elastic IPs and Security Groups using EC2 instances • Used Ansible and YAML to deploy software across multiple servers • Created MOPs for internal and external customers • Used Git to keep servers and multi-server environments in sync • Worked with various Telecom and Cable devices such as Arris, Belkin, Zyxel, etc. • Used TR69, TR181 standards via ACS device management to gather data from CPE devices • Met with high level executives to explain and showcase Axiros products NCR | Atlanta, GA- Senior SaaS Ops Communicated and established relationships with resources in varying roles and locations, architects, engineering, operations, support, management, etc. • Utilized a range of automated tools and approaches in Windows and Linux environments (e.g. Git, Ansible, PowerShell, shell scripts) as well as other scripting languages and ensured optimal system performance. • Utilized Splunk to troubleshoot server issues produce heat maps and monitor and maintain large-scale services with various underlying dependencies Autotrader |Atlanta, GA 2016 – 2017 Platform Engineer Participated in the design and implementation of new or changing systems based on customer needs and internal guidelines, proactively generating solutions for managing the age system base. • Assisted in the implementation of group collaboration technologies within the enterprise, installed and deployed application changes to all Autotrader. Com platform environments, participate in the on-call rotation of 24x7 support and be flexible in availability as needed • • Track record of collaboration with and management of technical SMEs (subject-matter experts) Ensured the online automotive inventory database performed properly by creating scripts using SQL, and Oracle and setting up monitoring alerts using Splunk and SNMP Traps for the NOC Verizon Wireless| Alpharetta, GA 2015 – 2016 Production Support Analyst Performed code troubleshooting in a database, SAN, and UNIX environment, ensured system retained high availability, used critical thinking in a Linux/UNIX/Database environment daily, ONSHORE Program Manager in charge of training, information exchange, and dissemination to offshore assets, WebSphere application Server monitored. • Created, read, updated, and deleted from tables using Oracle SQL to provide various levels of reporting and monitor how systems were performing, identified development and training needs of employees for a successful onboarding, and provided technical advice to supervisor and customer within the organization