RAFIAT SANNI
Area ‘A’ FAAN quarters, Abuja | --| LinkedIn ID:Rafiat Sanni
SUMMARY
● Energetic self-starter with experience in Telesales and Customer Relations.
● Excels in providing exceptional service to clients; especially skilled with customer growth and retention.
● Known for quick learning, adaptability, and a collaborative team spirit that consistently exceeds targets.
● Excellent at cold calling, scheduling appointments and Database management.
EDUCATION
Kogi State University – Kogi State, Nigeria
BSc, Physics
2015 – 2019
WORK EXPERIENCE
Telesales Executive
Feb 2023 - Present
Centenary City Fze – Abuja, Nigeria
● Conducted daily outbound calls to prospective and existing clients(average of 70 calls daily).
● Built and maintained strong rapport with clients and prospects through excellent communication and follow-ups,
leading to increase in conversion rate.
● Maintained up to date knowledge of products, services and market trends to address customer inquiries effectively.
● Managed and updated customer information in the CRM system, ensuring data accuracy and confidentiality.
● Set up over 150 physical and online meetings.
● Collaborated with the sales team to develop strategies for closing complex deals based on interactions with clients.
● Identified patterns in customer objections and helped the telesales team refine scripts.
Brand Manager
Jan 2021 - Nov 2022
Lerais Nigeria – Abuja, Nigeria
● Developed and implemented brand strategies to strengthen market positioning and enhance customer engagement.
● Monitored product performance, sales data and customer feedback.
● Trained and mentored team members to maintain high levels of productivity.
● Identified growth opportunities and adjusted branding initiatives accordingly
Administrative Assistant
Nov 2019 - Nov 2020
Nigeria Nuclear Regulatory Authority – Abuja, Nigeria
● Managed and updated both physical and digital filing systems.
● Ordered and managed office supplies, negotiating with vendors for cost-effectiveness
● Ensured compliance with the company’s confidentiality policies.
● Provided administrative support to management staff and ensured smooth daily operations and task completion.
VOLUNTEER ACTIVITIES
Volunteer Fundraiser
Actively contributed to fundraising efforts aimed at purchasing sanitary pads to underserved women and girls.
SKILLS
Negotiating
Empathy
Verbal Communication
INTERESTS
Reading
Upselling and Cross-selling
Problem Solving
Active Listening
Women Empowerment
Closing techniques
Relationship Building
Written Communication
Listening to podcast
pPuzzle and brain Teasers
