RAFFY R. VIADO
Olaya St. Riyadh, Saudi Arabia
Cellular Phone No.: -
Email Address:-Skype ID: raffy.viado1
CAREER OBJECTIVE
To utilize and further develop my professional knowledge, analytical skills and decision-making ability.
To handle a challenging and progressive job that will further develop my interpersonal skills.
To be exposed in an information technology environment, and to cope with the constant technological changes in the business environment.
WORK EXPERIENCE
Circuit Cells Co.
IT (Network Technician)
May 13, 2016 up to present
2nd flr, Morooj Tower Olaya St.
Riyadh Saudi Arabia 11564
In charge for installing full home automation devices in a client based location/property.
Troubleshooting potential challenges about the product to optimize its performance.
Making sure that software updates are applied on all the devices installed.
Electricity supply planning before installation.
Sutherland Global Services
Level 2 Technical Support
September 29, 2014 - October 14, 2015
12/F PhilPlans Corporate Center
Bonifacio Global Taguig City
Maintain QuickBooks company data. Understand the account and company setup steps and maintain a general knowledge of the major areas of the QuickBooks Online application.
Maintain QuickBooks users, and set and maintain the appropriate access levels.
Aditya Birla Minacs
Outbound Sales Associate
March 3, 2014 – September 10, 2014
4th flr 377 Goodland bldg.
Senator Gil Puyat, Makati Ave.,
Makati City
Working directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to do Balance Transfer From MBNA to other banks/credit card.
Convergys Philippines
Customer Service Assurance
January 23, 2012 – November 7, 2013
Block 44, North Bridgeway Northgate Cyberzone
Filinvest Corporate City
Alabang, Muntinlupa City 1770
Coordinating with customers for all technical concern about mobile phones.
Providing excellent customer service and exceed to customer’s satisfaction.
Sitel Philippines
Technical Support Representative
August 18, 2011 – December 2011
2nd floor, Centerpoint Building
Garnet Road Corner
Julia Vargas Avenue, Ortigas Business Center
Pasig City Philippines 1600
Troubleshoot/diagnose digital copier/printer problems in a connected environment
Install all manufacturer mandated equipment modifications and updates on assigned equipment
Process required paperwork associated with service of equipment
Perform other related duties as required
Teleperformance
Technical Support Representative
September 13, 2010 – July 11, 2011
EDSA ICT2 Building
Corner EDSA & United Avenue
Mandaluyong, Metro Manila 1554
Installation and maintenance of Internet equipment, including routers/switches/servers/network cabling.
Installation and maintenance of DSL equipment.
Responsible for technical troubleshooting and programming.
Responsible for troubleshooting and programming for subscriber carriers.
Tier 2 support for field network technicians.
Work with supervisor on special projects as the need arises.
ACADEMIC COMPETITIONS AND SEMINARS ATTENDED
ADSL Training – September – October 2010
-Teleperformance
CABLE Training – December 2010 – January 2011
-Teleperformance
WIRELESS Internet Training
-Teleperformance
SKILLS
Proficient in various Windows applications and O.S (Word, Excel)
Good in English (oral and written)
Excellent knowledge in Computer Applications
Excellent customer service skills
EDUCATIONAL BACKGROUND
TertiaryApril 2009Associate in Computer Technology
Perpetual Help College of Pangasinan
Malasiqui, Pangasinan
Philippines
PERSONAL DATA
Age:24 years old
Date of Birth:September 22, 1991
Religion:Iglesia Ni Cristo
Civil Status:Married
Place of Birth:Pasay City
Nationality:Filipino
