Raffy Palero

Dear Hiring Manager, I believe I have the right combination of relevant operational experience, communication skills and high level of organization that makes me a superb candidate. I have a career in the call center/BPO industry spanning for 11 years where I’ve spent the last 4 years working as head of Operations department at Outbounders BPO Inc. – a medium-sized call centre located in Cebu City, Philippines. I started as a Team Leader and was promoted to become Operations Manager then Chief of Operations. To give you an overview here are some of the task I perform to date but not limited to: Creation of standard management process and procedures Joins Client Kick Off meeting during launching a project/campaign Monitoring of campaign performances through creation of balance scorecard for agents, Team Leaders, Campaign Managers, QA’s, Project Launch Coordinators and Operations Management Created E-coaching form for Agents, TL’s, Launching, QA, and Managers Worked and created Standard Internal Incentive process and policy Worked and created Data protection policy (Non-competition and Non-Disclosure Agreement) Worked and created Post Mortem report for campaigns who have ended with the company Worked and created 45 list and steps when launching a campaign Client’s quarterly survey Worked and created training materials for all leaders and managers Champion client relationship through monthly touch based meetings that would cover performances of each campaign (Showcase Highlights, present challenges then creation of action steps) I'd be very happy to attend an interview invite to discuss more of my experience and how I can be of help to your busy world. You may contact me via mobile: -; skype:-Looking forward to hearing from your team. Regards, Raffy Palero