Raffy
Ramos
RR
Amazon Virtual Assistant
Ninas Ville
Tarlac City, Alabama, 2300-
Onlinejobs: https://www.onlinejobs
.ph/jobseekers/info/858976
Linkedin: https://www.linkedin.co
m/in/raffy-ramos-b2/
Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Organized, detail oriented, and a self starter. tech savvy
professional with the flexibility to work in both fast and slow-paced environments.
Professional Experience
ESL Tutor Engoo
Kept detailed student progress records, monitoring against agreed goals to deliver positive outcomes.
January 2019 - Present
Maintained expert subject and curriculum knowledge to appropriately guide and educate students in relevant
concepts.
Worked with compassion and patience, supporting students through learning difficulties to achieve positive
outcomes.
Online ESL Tutor
Maintained complete and accurate records of students' progress to comply with administrative requirements.
Acadsoc LTD.
Taught students on best revision strategies to aid in passing IELTS, Cambridge First and other common examinations.
December 2018 - July 2021
Call Center
Representative
Sitel Philippines
September 2017 - August
2018
Held regular verbal and written exams to evaluate learning development and assess difficulties.
Conducted in-depth assessments, providing feedback on grammar, syntax, spelling and punctuation to increase learning
development.
Consistently cleared service tickets, effectively managing time and workload using prioritisation and delegation skills.
Answered calls with positivity and enthusiasm, delivering warm, friendly customer care.
Reduced customer wait times through efficient call handling and complaint resolution.
Provided accurate and responsive first level support to customers, resolving queries or transferring to appropriate departments.
Spoke clearly and politely when resolving telephone queries, providing professional, personalised customer care.
Enhanced customer journeys and experiences through relevant and tailored responses to customer issues.
Developed rapport with customers quickly and achieved positive customer engagement through active listening and
communication.
Outbound
telemarketer
Wendover Corporation
January 2022 - June 2022
Recorded details from customer communications on CRM.
Made high volume of sales calls per day exceeding company outbound call targets.
Maintained detailed product knowledge to competently and expertly advise
customers.
Followed up customer calls with further information or instructions when necessary.
Wrote and submitted timely reports on performance, targets and customer queries.
Followed customer service script for uniformity in handling customer issues.
Education
Undergraduate in
AB Psychology
Tarlac State University at
Tarlac City
June 2011 - April 2014
Key Skills
Customer Service Lead Generation Specialist Credit Repair Product Research Keyword Research Supplier Sourcing Product Listing Sending Inventory on Amazon Warehouse
Promotion & Product Launch Amazon Sponsored Ads (Amazon PPC) Amazon Account Maintenance
