PERSONAL DETAILS
Piazzale Partigiani, 7
00154 – Rome ITALY
Birth date: 8th Aug 1983
Nationality: Italian
Driving lic: A+B
---AREAS OF EXPERTISE
Market research
Travel industry
Growing accounts
Face to face meetings
Process management
Processes & procedures
Customer interaction
Tenacious and resilient
Chairing meetings
B2B Account Management
Guiding a team
CAREER STATEMENT
“Apart from contributing to the
processes and strategies which
enhance any projects I am
working on I feel that my
greatest strengths are firstly my
ability to negotiate. Secondly
my skill at gaining a clear
understanding of a client’s
exact needs, and thirdly being
able to co-ordinate and lead all
team resources whilst at the
same time building strong
working relationship with
fellow colleagues and thereby
getting them to improve their
performance.”
Raffaele Puzio
Raffaele Puzio
Destination Manager
PERSONAL SUMMARY
A hard-working self-starter with a proven ability to pick up the phone,
identify potential key clients, build relationships and close new
business opportunities. I am a well-organized individual willing to
take full commercial responsibility for issues such as; managing
accounts to maximize profit, customer retention, revenue generation,
base growth and tenure. I am persistent in my drive for improvement
and I have an impressive track record of bringing in new business. I
currently oversee the management of over 100 corporate accounts
which generate financial transactions for millions per annum.
Familiar with relationship building, I am able to maintain a good team
spirit and liaise effectively with business Partners, GM and
Accountants. I am currently looking for a suitable position with a
company renowned for hiring exceptional people and for giving them
unparalleled opportunities to build their careers and capabilities.
CAREER HISTORY
G2 - Rome
DESTINATION MANAGER April 2016 – Current position
Friendly, accurate, and adaptable Destination Manager who can
effectively multi-task in a fast-paced environment and meet critical
deadlines. Travel industry sales professional with years of
distinguished performance providing customer delight. Proactive
leader with proven ability to interact positively with employees at
all levels within the organization.
Duties:
- Familiarize with knowledge of product/destination and suppliers and
train the relevant operation teams in Bucharest or sales offices
accordingly.
- Leading the team reaching annual goals (monthly monitoring).
- Representing and promoting the company during high level
sales/client’s inspections or sales calls, up-selling products, analyzing
market trends and contributing to strategic plans and reviews.
- Preparation and on-site handling events (MICE business).
- Implementing the approach to measure customer loyalty and suggest
action plans to office management team and senior management on
how to improve customer experience.
- Coordinating with other departments and Sales offices to ensure
alignment of implementation of plans.
- Coordinating the execution of cross-functional initiatives
together with Sourcing, Operations and other departments.
- Planning, monitoring, appraising, and reviewing job contributions;
planning and reviewing compensation actions; enforcing Company
policies and procedures.
- Making sure customer service strategy is aligned in all departments.
- Implementing production, productivity, quality, and customer
service standards, determining system improvements,
implementing change.
“In compliance with the Italian Legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and
process my personal details contained in this document.”
PERSONAL SKILLS
Dealing with ambiguity
Hungry
Working with passion
Problem solving
Fast thinker
Tenacity
Determination
Attention to detail
Multi-tasking
Team player
Articulate
PROFESSIONAL
First Aid Qualified
Italian mother tongue
English speaker C2
Spanish speaker B2
KUONI - Rome
HOTEL RESERVATION SUPERVISOR July 2013 – March 2016
Top performing, solutions-driven supervisor in coordinating hotel
operations, customer relations and financial performance. Resultsoriented and crisis management case to sort out taking timely
decisions that positively impact on customer service and bottom line
performance.
Duties:
• Travel expert of Italy for Japanese, Chinese and Far East Markets.
• Processing groups accommodations requests.
• Recommending alternatives and or improvements.
• Negotiating rates and conditions with hotels.
• Source cost-savings or increase margin where applicable.
• Create and monitor HRQ’s (Hotel Reservation Requests) at quotes
stage.
ORP – Vatican City, Rome
BUSINESS DEVELOPER March 2009 – June 2013
Develops new business by analyzing account potential; initiating,
developing, and closing sales; recommending new applications
and sales strategies.
Duties:
• Identifies development potential in accounts by studying current
business.
• Interviewing key customer personnel and company personnel who
have worked with customer.
• Initiates sales process by building relationships; qualifying
potential; scheduling appointments.
• Contributes information to sales strategies by evaluating current
product results; identifying needs to be filled; monitoring
competitive products; analyzing and relaying customer.
• Growing and developing affiliate marketing campaigns.
• Providing support for client entertainment, when appropriate.
• Management of processes to improve efficiency and reduce risk.
• Providing general administrative support for Account Management
team.
• Helping to monitor competitor activity and report it to the team.
• Setting daily workload, tracking progress, revising plans to ensure
objectives are met.
OCCAR (Organization Joint Armament Cooperation) - Bonn
DATA ANALYST ASSISTANT INTERN September 2007 – February 2008
UNITED NATIONS ASCOBANS - Bonn
DATA ANALYST ASSISTANT INTERN March 2007 – July 2007
ACADEMIC QUALIFICATIONS
Master Degree in European Studies (European Institute) – 2008/09
University Degree in Political Science and International
Relationship (University of Rome “Sapienza”) – July 2008.
REFERENCES – Available on request.
“In compliance with the Italian Legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process
my personal details contained in this document.”
