Rafayel Nikoghosyan
Operations & Finance Services Manager
Experienced and result driven financial services and operations manager. My expertise includes big and small teams
leadership, change management, process optimizations, sales and negotiation. I have demonstrated ability to learn
and develop new skills and knowledge. Skilled in collaborating with all members of the organization to achieve
business and financial objectives.
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WORK EXPERIENCE
Yerevan, Armenia
SKILLS
Chief Operations Officer
Walnut Farms
Team Leadership
06/2021 - Present,
FinTech
Agribusiness Project Coordinator
Walnut Farms
Change management
Sales
Business & Financial Operations
Agro & Business Analysis
Risk Management
Staff Management & Development
02/2021 - Present,
Strategic Planning
Head of Corporate Development Departement
Family Network
Planning, Monitoring & Reporting
09/2020 - 01/2021,
Customer Experience
Tasks
Identify and Implement processes and systems; develop new products and
services for corporate clients
Business Consultant
Distance Learning Platform / B2B E-Marketplace in
Agricultural(startups)
06/2020 - 09/2020,
Achievements
Help startups to improve their business performance in terms of operations,
profitability and management
Communication
Logistics
Operations management
Project Management
New Business Development
Team Building
PROJECTS
CaseKey
Coach at Business Case Competition
Head of Logistics Departement
Menu Group UK LTD
09/2019 - 06/2020,
Achievements
Created new hiring format and Increased the number of couriers from 100 to
240
Improving and optimizing delivery process, reduced delivery time from 64
min to 40 min
Developed a new business model which improved average daily sales by 30
percent
Branch Manager
FINCA UCO CJSC
07/2016 - 09/2019,
Achievements/Tasks
Increased branch revenue through strategic planning and more efficient use
of available resources
Increased sales figures by 30% through creating strong, effective and
motivated team
Team Leader
FINCA UCO CJSC
06/2013 - 06/2016,
Senior Credit Specialist in HO SME Lending
Departement
FINCA UCO CJSC
01/2009 - 05/2013,
Tablet Based Lending (FINCA)
Operations Implementation Coordinator
Aurum Lending (FINCA)
Product Implementation manager
Staff Training and Developing (Titan Supermarket
Chain)
EDUCATION
Agribusiness & Marketing
Agribusiness Teaching Center (ATC is
cooperative project with Texas A&M
University)
09/2005 - 06/2008,
Agribusiness & Marketing
Armenian National Agrarian University
09/2003 - 06/2008,
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Yerevan, Armenia
PROFESSIONAL TRAINING COURSES
DEVELOPMENT PROGRAMS
Master Digital Transformation
Crisis Performance Management
09/2021 - Present,
Courses
(10/2021 - 10/2021)
EBRD
Foundations of the Fourth Industrial Revolution/Digital Transformation/Business
Collaboration in the Modern Workplace/Strategic Agility/Leading with Innovation/Big Data in
the Age of AI/Artificial Intelligence Foundations: Thinking Machines/IoT Foundations:
Standards and Ecosystems/Agile Foundations/Leading a Customer- Centric
Culture/Implementing an Information Security Program
Equity Investment Principles
(08/2021 - 08/2021)
EV consulting/Civitta
Small & Medium Greenhouse Management
Development of International Competitiveness for Exporters
07/2021 - 09/2021,
Courses
Senteo/ANIF
Business Models and Offers/Ways of Distribution & Relationships
Management/Corporate Culture, Organizational Evolution, Brand & Communication
Six Sigma Principles
12/2020 - 02/2021,
Courses
(07/2021 - 07/2021)
USAID/AgriCamp
University System of Georgia (Distance Learning)
Foundations, Principles, Roles and Responsibilities/Quality Tools and Six Sigma Metrics/
Team Basics/Lean Foundations and Principles
Foreign Exchange Market
Corporate Finance Essentials
Arrears Management
Developing Teamwork
Daily Performance Management Cycle
Effective Delegation
Effective Coaching & Mentoring
Business Performance
Leading Self & Emotional Intelligence
(08/2013 - 07/2019)
Finca Development Academy
Leadership Toolkit for Managers
03/2019 - 07/2019,
Courses
Vanderbilt University (Distance Learning)
Forecasting for Agribusiness
Increased branch revenue through strategic planning and more efficient use of available
resources.
People management
08/2013 - 07/2019,
Courses
Finca Development Academy
(02/2017 - 03/2017)
GIZ GmbH jointly with ICARE
Features of Decision Making in Lending/
Agro Analyze
(08/2016 - 09/2016)
Business and Finance Consulting jointly with FASA
Managing People's Performance/Positive Communication/Leading Self to Communicate
Positively/Creating Positive Performance Management Culture
Leading the Customer Experience
Finca Development Academy
Courses
Understanding Customer Experience/Leading CX through behavior and actions/ Deference
between the transactional and relational mindset
Change Management
Finca Development Academy
Courses
The Change Cycle/ Developing Change Strategy/Managing Change/ Understand the
sources of change resistance/ Develop a plan for guiding employees through the
change/ Effectively introduce and lead change
Management Fundamentals
07/2018 - 08/2018
Courses
Behavioral Economics and Business Benefits/
University of Pennsylvania (Distance Learning)
Motivation and Reward/ Task, Jobs, and Systems of Work/Making Good and Timely
Management Decisions/ Designing and Changing the Organization's Architecture
