Rafay

- RAFAY ATIF BHATTI CLIENT SERVICE EXECUTIVE About Me Karachi, Pakistan- A proactive and fast learning individual with more than 3 years of experience in call center industry seeking the opportunity for professional experience that will allow me to develop and expand my ability, knowledge, skills, and experience to help the company achieve business goals while sticking to the vision, mission, and values of the organization. MTBC, CareCloud Pvt. Ltd. April/2022 - Present Client Service Executive. Handle Inbound and Outbound calls with Medical Insurance companies. Communicate with insurance companies for all types of claim related queries. Handle patient’s eligibility, benefits and authorization verification project. Ensures and provides quality service to both internal and external entities. Provide Daily Signoff to the Team Lead/Supervisor. Grow-More Solutions. June/2019 - Jan/2021 Client Service Representative. Experience Handling Inbound and Outbound Calls. Assisting mid-level representatives in managing client accounts, generating leads, and maintaining customer relationships. Provide the solutions of the problems and queries faced by the customers. Achieve monthly targets. Provide Quality service in the light of the policies and guidelines of the organization. XOZO Tech. Aug/2018 - June/2019 Sales Representative. Generate Leads by Outbound/Inbound Calls and Emails. Follow-up with generated leads. Providing product knowledge to the customers and the benefits of products offered by the organization. Reach new and old clients and offer new services and products to boost their business and service. UBIT, University Of Karachi 2021 - Present Bachelors of Science in Computer Science (BSCS) Education SNFC College Masroor 2018 - 2021 Intermidiate Degree (Pre-Engeenering) Communication Strategic Planning Client relationships Expertise Lead Generation Negotiations Management Skills Team leadership Pressure Handling Critical Thinking Language English (American Accent) English Written Urdu Certifications & Cocurricular Activities 2022 Kevin Mitnik Security awareness training @KnowBe4 Attended Information Security Program (ISO-27001:2013) and received certification from CEO of DAS Pakistan. Participated in National Coding Competition NUM Logic in Aug2021. Participated in Annual Football League Held by HBL Pakistan in 2018. Reference will be furnished upon Request.