Rafaela Kotoulia

Rafaela Kotoulia Kifisou 5, Neo Faliro, Athens, Attiki 18547 Home:- - Cell:- E-mail:- Linkedin: https://www.linkedin.com/in/rafaela-kt008/ Skype ID: rafaela.kotoulia SKILLS Linux HTML – HTML5 Network Security CSS Networking jQuery Information security Bootstrap Troubleshooting JavaScript CryptographyPhotoshop & Illustrator Incident Handling Response Configuration on Security devices (Firewalls, IDS/IPS, Antivirus, SIEM, WAF, anti-Ddos appliances, DLP ) Self-motivated, fast learner and excellent attention to detail WORK HISTORY 12/2017 until now Security Engineer Attica Bank – Athens, Greece Configuring FortiGate Firewalls, IDS/IPS, WAF, Antivirus, SIEM console, anti-Dos appliance, Big Data Analysis Analyzing security incidents and taking the necessary actions Ensuring that the design and the implementation of network and information systems corresponds to the bank's security policy Controlling and implementing the appropriate changes in order to make the access convenient to the users and the main procedures Familiar with: VPN, TCP/IP, NAT, DHCP, proxy, DNS Operating Systems: Basic Administration tasks on Linux based systems, User level familiarity: Windows Server 2003/2008/2012, Windows XP/Vista/7/8.1/10, Mac OS System Administration: Active Directory 10/2016 to 08/2017 Security Engineer and Analyst Odyssey Consultants – Athens, Greece Providing technical and procedural direction during investigation of an escalated security event. Responding to and confirm security incidents within the targeted framework. Troubleshooting on devices and integration of processes. Contacting customers and informing them about some critical Incidents based on communication plans. Providing technical investigative reports to the management team. Track threats and vulnerabilities to SIEM monitored environments. Maintain documentation and diagrams supporting all information flows within monitored environments. Identifying, troubleshoot and track the criticality, confidentiality and owner of each network and system. Proposal for new correlation rules that may applied on the SIEM Implementation and operation of one or more security technologies such as firewalls, web application firewalls, intrusion detection and prevention systems, antivirus and content filtering, URL filtering, authentication solutions Configuring the security appliances, depending on the case 09/2015 to 06/2016 Customer Support and Junior Web Designer Perfect Sun Travel S.L. – Barcelona, Spain Maintain customer satisfaction levels by overseeing the performance of customer service agents Monitor and update our ticketing software Maintenance and improvement of company's official web page, using HTML5, Css3 and JavaScript 09/2014 to 12/2014 Technical support team in Spectrum Department Hellenic Telecommunications & Post Commission of Greece – Athens, Greece Delivering support to our local members Providing primary technical support for internal teams and our members Identifying and escalating quality of service issues Checking the requirements for antennas' installation EDUCATION Bachelor of Science: Informatics -) University of Piraeus Teaching HTML to younger students, as a practical activity within my thesis January – June 2013: Erasmus program (Information Technology) University: Universidad Carlos III de Madrid in Madrid, Spain. LANGUAGES English: Advanced Level Italian: Elementary Level Spanish: Advanced Level ADDITIONAL INFORMATION Project in Network Security with Packet Trace Project in Developing a web page Thesis: Investigation on Security of Android Operating System