Rafaela Kotoulia
Kifisou 5, Neo Faliro, Athens, Attiki 18547
Home:- - Cell:-
E-mail:-
Linkedin: https://www.linkedin.com/in/rafaela-kt008/ Skype ID: rafaela.kotoulia
SKILLS
Linux HTML – HTML5
Network Security CSS
Networking jQuery
Information security Bootstrap
Troubleshooting JavaScript
CryptographyPhotoshop & Illustrator
Incident Handling Response
Configuration on Security devices (Firewalls, IDS/IPS, Antivirus, SIEM, WAF, anti-Ddos appliances, DLP )
Self-motivated, fast learner and excellent attention to detail
WORK HISTORY
12/2017 until now Security Engineer
Attica Bank – Athens, Greece
Configuring FortiGate Firewalls, IDS/IPS, WAF, Antivirus, SIEM console, anti-Dos appliance, Big Data Analysis
Analyzing security incidents and taking the necessary actions
Ensuring that the design and the implementation of network and information systems corresponds to the bank's security policy
Controlling and implementing the appropriate changes in order to make the access convenient to the users and the main procedures
Familiar with: VPN, TCP/IP, NAT, DHCP, proxy, DNS
Operating Systems: Basic Administration tasks on Linux based systems, User level familiarity: Windows Server 2003/2008/2012, Windows XP/Vista/7/8.1/10, Mac OS
System Administration: Active Directory
10/2016 to 08/2017 Security Engineer and Analyst
Odyssey Consultants – Athens, Greece
Providing technical and procedural direction during investigation of an escalated security event.
Responding to and confirm security incidents within the targeted framework.
Troubleshooting on devices and integration of processes.
Contacting customers and informing them about some critical Incidents based on communication plans.
Providing technical investigative reports to the management team.
Track threats and vulnerabilities to SIEM monitored environments. Maintain documentation and diagrams supporting all information flows within monitored environments.
Identifying, troubleshoot and track the criticality, confidentiality and owner of each network and system.
Proposal for new correlation rules that may applied on the SIEM
Implementation and operation of one or more security technologies such as firewalls, web application firewalls, intrusion detection and prevention systems, antivirus and content filtering, URL filtering, authentication solutions
Configuring the security appliances, depending on the case
09/2015 to 06/2016 Customer Support and Junior Web Designer Perfect Sun Travel S.L. – Barcelona, Spain
Maintain customer satisfaction levels by overseeing the performance of customer service agents
Monitor and update our ticketing software
Maintenance and improvement of company's official web page, using HTML5, Css3 and JavaScript
09/2014 to 12/2014 Technical support team in Spectrum Department
Hellenic Telecommunications & Post Commission of Greece – Athens, Greece
Delivering support to our local members
Providing primary technical support for internal teams and our members
Identifying and escalating quality of service issues
Checking the requirements for antennas' installation
EDUCATION
Bachelor of Science: Informatics -)
University of Piraeus
Teaching HTML to younger students, as a practical activity within my thesis
January – June 2013: Erasmus program (Information Technology) University: Universidad Carlos III de Madrid in Madrid, Spain.
LANGUAGES
English: Advanced Level
Italian: Elementary Level
Spanish: Advanced Level
ADDITIONAL INFORMATION
Project in Network Security with Packet Trace
Project in Developing a web page
Thesis: Investigation on Security of Android Operating System
