Rafael Salcedo

Rafael T. Salcedo Phase 2B Block 20 Lot 17 Citihomes Opol, Misamis Oriental Phone : - Email :- Introduction: With my academic achievements Bachelor of Science in Electrical Engineering and Professional background, demonstrate attributes that makes me a potential candidate the position as a Virtual Assistant or its equivalent. It would be of my great honor to be part to the continuing commercial success of your well regarded company.With my desire and ability to contribute to your company. Below are details of my accomplishments and skills. Professional Experience: Client Support Engineer Cleversoft Inc. 3rd Floor Malagar Bldg Mastersons Ave. Cagayan de Oro City April 30, 2017 – Present Provide Tier 2 support for various US ISPs. Do system admin task in reference to billing and accounting reports. Responsible with email and phone support. Communicate to level 1 support for areas of improvement. Participates in development of client training programs by identifying learning issues; recommending instructional language. Improves system performance by identifying problems; recommending changes. Support Analyst Concentrix Pueblo de Oro IT Park, Cagayan de Oro City Aug. 11, 2015 – April 30, 2017 Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Product Support Representative Concentrix Pueblo de Oro IT Park, Cagayan de Oro City Sept. 8, 2014 – March 15, 2015 Responsible for providing telephone technical support Excellent customer service solutions to users pertaining both software and hardware problem. Investigate and resolve billing issues. Provide professional rebuttals pertaining to perks with other competitors. Provide options for permanent resolution which includes upselling of product. Feedmill Manager TJ Farm Guipos, Zamboanga del Sur, Philippines July 17, 2013 – September 02, 2014 Organising sales and purchases of livestock, farm equipment, crops and agricultural products. Handling paperwork and keeping administrative records. Recruiting, training/instructing and supervising farm workers. Making sure that work progresses satisfactorily. Ensuring that the farm is profitable and meets projected financial targets. Forcasting of raw materials and feeds consumption. Keeping accurate daily time records Day-to-day operational decisions Feed formulation and determining rations. Organising maintenance/repair of farm property, equipment and machinery Keeping records of office supplies and reordering. Maintain good relation with clients and team. Technical Support Professional II Stream Global Services Account: Microsoft (Xbox) I.T Park Cebu City, Philippines March 8, 2011 – July 7, 2013 Responsible for providing telephone technical support Excellent customer service solutions to users pertaining to gaming console, both software and hardware problem. Investigate and resolve billing issues. Provide professional rebuttals pertaining to perks with other competitors. Technical Support Representative Sykes Asia Inc. Account: AT&T Internet Services F. Cabahug st. Mabolo, Cebu City, Philippines Oct. 9, 2006 - March 7, 2011 Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Maintenance Staff Cagayan de Oro Polymedic General Hospital Cagayan de Oro City, Philippines May 2006 - July 2006 Performs minor and major repair of all buildings and equipment. Repairs electrical equipment and control circuits; replaces faulty electrical switches. Responds to emergency maintenance requests as required.  Completes daily, weekly and monthly checklists on building equipment maintenance procedures and maintains records of scheduled maintenance procedures.  Replaces broken windows; repairs doors, door locks and closets; installs window blinds Stock Clerk Celine Marketing Corporation Limketkai Mall, Cagayan de Oro City, Philippines Dec. 2005 - March 2006 Receive, open, unpack and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Take inventory or examine merchandise to identify items to be reordered. Clean display cases, shelves, and aisles. Pack customer purchases in bags or cartons. Stamp, attach, or change price tags on merchandise, referring to price list. Transport packages to customers' vehicles. Responsible around stock, most notably organizing, distributing, loading, and unloading stock. Service Crew Waffle Time Inc. Gusa, Cagayan de Oro City, Philippines June 2005 - Dec. 2005 Ensure customers have an enjoyable dining experience. Provide excellent service to clients and costumers. Bake waffles on site with company standards. Taking orders, serving food, and often handling payments.  Service Crew Dunkin Donuts Inc. R.N. Abejuela st. Cagayan de Oro City, Philippines June 11, 2004 - May 25, 2005 Perform food production duties or serve customers at the cash register. Ensure operations excellence by adhering to the systems and standards of the store. Maintaining clean and organized workstation and ensuring a clean guest area.  Able to communicate effectively with managers and coworkers.  Skills and Capabilities: Good communication and interpersonal skills. Can work under minimal supervision. Strong active listening abilities. Work well under pressure. Able to establish a friendly and competitive workingenvironment. Accept failures, comments and takes it as a positive challenge. Willing to work overtime even during holidays or day off if necessary. Knowledgeable in Microsoft Office Tools. Basic PC and internet connection troubleshooting. EDUCATION: College :BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING Xavier University (Ateneo de Cagayan) Cagayan de Oro City, Philippines March 2004 PROFILE: Birth Date :July 23, 1982 Civil Status :Single Sex :Male Citizenship : Filipino Availability :Anytime Passport: Yes