Rafael Roxas

 Rafael Canceran Roxas Mobile: - E-mail:- Objectives: To explore more opportunity that will allow me to effectively utilize and fully develop my skills and knowledge in Programming and Automation. Work Experience: Measurement and Reporting Architect Specialist / Team Lead Accenture Inc. Aug 2012 – Present Role and Responsibilities Reports Mobilization / Automation Support the overall industrialization agenda Set direction for overall measurement and reporting needs Drive Performance Analytics and Improvement, including analyzing the business data, creating internal benchmarking reports and white papers, and recommending process improvements and cost reductions in the business Produce monthly operational reports (e.g., SLA's, KPI's, 3X3's, Industrialization Dashboard, PMR, Headcount Forecast, LCM, Unit Level CDSR, utilization, etc.) Track and report OLA performance for organizations supporting the business Prepare reports and/or materials for within and across the business as well as for management and key stakeholders Define and refine reporting demand and capacity management processes to deliver both short and long-term reporting Lead the development and management of initiatives associated with Measurement & Reporting Lead effort to create leveraged solutions and leverageable support groups to reduce the overall footprint of measurement and reporting services that currently exist in standalone dedicated solutions, where required Provide on-going leadership as required to direct reports with timely coaching and performance feedback Ongoing maintenance and management of tools and infrastructure used by our customers and ourselves Service Delivery Operations Analyst Accenture Inc. Sept 2007 – Aug 2012 Role and Responsibilities Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team Review all incoming work for clarity, receive requests for assistance from the field, determine level of assistance required and respond appropriately Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner Prepare and analyze complex reports/information and formulate conclusions Act as subject matter expert for team members, peers and/or clients Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables Trainings and Seminars: CCNA Basic Routing and Switching Automation Anywhere Tableau / DataZen / Power BI ITIL Foundation TECHNICAL SKILLS:    Microsoft Excel   Advanced    Visual Basic   Advanced    Microsoft Power BI   Advanced