Rafael Rivera

Reliable, energetic and resourceful customer service professional with over 3 years of experience resolving customer complaints and promoting conflict resolution. Expertise in client services, account management, relationship building, and improving website performance including site speed and mobile optimization. Recently, I have also managed social media calendars, stayed updated on trends, assisted with ad campaigns, monitored audience interactions, executed strategies across multiple platforms, and supported the marketing funnel to guide customers from awareness to conversion.