I have been working in IT industry for the past 14 years. From Technical Support to IT Service desk, one thing's for certain - I live and breathe customer service!
I am basically a Generalist in every sense, I supported multiple platforms at once and I was able to excel doing it. In my experience, you do not have to know everything but you need to know WHERE and HOW to find the answer. If you are looking for someone that can be very productive from day one, please let me know!