RAFAEL AGUIRRE
Customer Service & Quality Engineer
Attain a position that will enable me to use my strong
communication and organizational skills, customer
service background, and my ability to work well with
others as well as learn new skills along the way.
Email:-
Work Experience
Education History
Quality Engineer & Customer Support
WebinarNinja - August 2018 to May 2023(Almost 5yrs)
Maintained a user satisfaction rating of 100% year
over year by providing responsive tech support to
clients
Increased monthly productivity by manually
checking software for bugs, track bug tickets
reported by customers, and add feature requests
tickets as well.
Executive Assistant
Quality Energy Australia - March 2014 to May 2018
Assisted the Senior Engineer in handling excel
documents and proposals.
Coordinated communications between multiple
departments.
Customer Service Agent
Teleperformance - September 2011 to May 2014
Handled phone customer/tech support
Engineering Department Coordinator
First Source Solutions LTD - September 2009 to 2011
Managed internet service orders and coordinated
with Verizon engineers in completing hardware
installation.
Whatsapp:
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E-Commerce
Web Development
Institution: Institute of
Manpower & Computer
Technology
Year of Graduation: 2009
Interests/Hobbies
Music - Singing/Playing
Instruments that I know
Gaming
Livestreaming
E-Sports
Anime/TV Shows
Relevant Skills
Customer Service
Some HTML & CSS
Technical Documentation
