Curriculum Vitae
Name: Rafael Macabugao III
Physical Address: 5875 Tramo St. San Dionisio Parañaque City
Contact numbers:-
Email Address:-Skype ID: rafael.macabugaoiii
PERSONAL DETAILS
Age: 38
Date of Birth:May 25, 1986
Nationality: Filipino
Gender: Male
Marital Status:Single
AREAS OF EXPERTISE
CRM - Zendesk, Oracle, Salesforce, Infusionsoft, GetBase, Magento
Market Research
Blog Posting (Hubspot/WordPress)
Blog Management (Hubspot/WordPress)
Email Management
Email Support
Setting meetings (GoToMeeting)
Preparing Reports via Kissmetrics (weekly,Daily)
Admin Tasks
Triaging Tickets to Agents (Zendesk)
Data Entry
Proof Reading
Managing Client Info (Infusionsoft, GetBase, Zendesk, Oracle, Salesforce, Infusionsoft
Sales Analyzation
Reporting Weekly Sales and website Metrics (Kissmetrics)
Social Media Management (Facebook, Tweeter, Google+)
PROFESSIONAL EXPERIENCE
Position : Virtual Assistant
Company : Jay Sinha lifewithoutPlastic
Period : May 2015 – May 2016
Job Duties / Achievements:
Sales And Invoice Management (Magento)
Blog Management (Zendesk)
Weekly Sales Reports/ Meeting (Skype, GoToMeeting)
End of Day Reporting of finished tasks
Email Management (Infusionsoft)
Time Management (TimeCamp)
Task Scheduling (Podio)
Position : Data Leads/Researcher (Project Based)
Company : Various UK Clients
Period : Feb 2015 – May 2016
Job Duties / Achievements:
Research Potential Client’s Info
Updating Getbase, Oracle CRM
Website Management
Sales Analyzation
End of Day Reporting of finished tasks
Email Management (Infusionsoft)
Position : Virtual Assistant
Company : BlueMango Learning Systems
Period : June 2014 to Jan 2015
Job Duties / Achievements:
Triaged and moderated Zendesk forums and tickets.
Created and Managed email and blog posts on Hubspot.
Created company weekly reports via Kissmetrics.
Research potential Customer Background (position in company, email and contact numbers)
Google Drive File Management.
Set up GoToMeeting for meetings with potential clients.
Position : Virtual Assistant
Company : TDY Marketing
Period : March 2011 to May 2014
Job Duties / Achievements:
Data Entry
Graphics Design for Apps
Website Management
Position : Policy Editor
Company : ICManagement
Period : Oct 2012 to Jan 2013
Job Duties / Achievements:
Web Research on Australian Child Management Laws
Creating policies that conform with Australian Child Management Laws
Proofreading
Position : Conctractual Telemarketer
Company : Advanced Loan Solutions
Period : Dec 2011 to May 2012
Job Duties / Achievements:
Telemarketing for potential clients looking for loans
To arrange schedule with Employer to client meeting
Position : Associate Recruiter
Company : Stream Global Services
Period : Nov 2010 to Dec 2010
Job Duties / Achievements:
To interview applicants and verify data on their resume and to familiarize them on the working conditions in the company.
To update applicant information system regarding progress of applicant status within the company.
To administer recruitment exams for applicants.
To create end of day reports regarding the progress of the recruitment team with regards to the current ramp.
To phone screen applicant and endorse them to proper accounts that suits their qualifications and abilities.
Position : Scheduler
Company : Aegis People Support (Quaerito Qualitas Inc.)
Period : May 2009 to Sept 2010
Job Duties / Achievements:
To update applicant information system regarding progress of applicant status within the company.
To phone screen applicant and endorse them to proper accounts that suits their qualifications and abilities.
EDUCATION
Tertiary Level
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA
Bachelor of Arts, Major in Psychology
March 2009
Secondary Level
PARAÑAQUE NATIONAL HIGH SCHOOL
, March 2003
Elementary Level
PARAÑAQUE ELEMENTARY SCHOOL CENTRAL
Kabihasnan Rd., Parañaque City
CHARACTER REFERRENCES
Name of Employer: Greg DeVore
Company Name: BlueMango Learning Systems
Position in the company: Gen VA
Email Address:-
Name of Employer: David Young
Company Name: TDYMarketing
Position in the company: Gen VA
Email Address:-
Name of Employer: Jay Sinha
Company Name: LifewithoutPlastic
Position in the company: Gen VA
Email Address:-
