Rafael Estevans

RAFAEL ESTEVANS C/ Can Bruixa 7 (1º.) 08028 Barcelona, Spain T. -- Travel Industry Sales, International and Client Relations, and Business Development Executive with over ten years related industry experience. Global oriented, world traveled and multilingual. British, and US, educated. Fluency in English, Spanish, and Italian; conversational French. Thorough understanding of foreign currency price comparisons, air consolidation, and business trends as related to travel. Extensive experience in Account Management, Client Services, and Customer Care PROFESSIONAL EXPERIENCE: WEBINTERPRET.COM;2016 – Present Barcelona, Spain Business Development Representative Spain-Italy markets Conducted Customer Outreach in connection with eBay and Amazon.com to bring qualified invited vendors into subscribing to specially designed packages for expansion of respective e-commerce stores furthering international sales. Undertook up-selling of current eBay and Amazon vendors to paying selling packages and further coverage of sales to intercontinental level. Attended customer enquiries regarding service matters involving sales of Webinterpret products. Used statistical software to manage and organize information. Optimized customer accounts and inventories for maximal exposure in the sales environment. Developed and executed creative pitches and propositions aimed at current and potential customers. Collected feedback from country sellers to advise management for long term planning. Expanded the Spain market for eBay by an in increase in Spanish offered vendor packages by some 25% as compared to previous company year. IFF INTERNATIONAL; 2015 - 2016London, UK / Palermo, Italy Market Research Associate/Interviewer Met and liaised as a group with clients to negotiate and agree research projects. Researched and interviewed target audiences for feedback to client companies. Conducted qualitative or quantitative surveys. Assisted in communications with respective focus groups Reported to senior staff results of respective surveys; writing detailed summaries and presenting results; Undertook ethnographic research (Observation of people in accorded environments.). Advised clients or senior management on how to best use research findings. ADITUS AUDIENCE ACQUISITION (Aditus.uk.com); 2013 - 2015London, UK Telesales and Customer Service Executive Maximised the effectiveness of the Corporate Account managers by working as a team towards set targets and profitability goals. Provided sales support by ensuring all client queries are responded to in an efficient, professional and timely manner. Addressed inbound customer queries regarding specific products and services offered, as well as dispatch of specific campaign related magazines and vouchers. Transacted customer payments and other monetary transactions via telephone. Worked closely with the marketing team to achieve sales and/or retention objectives. Attend monthly meetings with the Corporate Account Managers to update information and discuss any issues. Queried current customers about their subscriptions and/or respective readership, for the purpose of improving products and service; as well as developing future campaigns for sister titles. Closed initial customer periodical subscription procedures. SKYLINK TRAVEL, Inc; (skylinkus.com), 2004 – 2013                      New York, NY, USA Accounts Manager / Northeast USA region              Sold worldwide airline tickets and other travel products for major air suppliers; to retailers, tour operators, specialty firms, cruise lines, consortiums, and other companies reflective of different industry sectors. Took air and service related enquiries both from current, and potential, company customers. Paid sales calls to travel agencies for the promotion and sale of air contracts. Attended and promoted Skylink at regional US, and international, travel trade shows as part of company delegation. Averaged 50% travel (domestic and international) in respective position. Identified potential customers and developed new leads and accounts with same. Developed over 170 new ongoing business relationships with Skylink within a 9-year frame. Increased overall sales revenue for Skylink New York office by 25% over same above period. Developed recommendations on product improvement, and sales implementation. Established new relationships and enhanced prior accounts with travel managers and account executives at client companies. Compiled regular reports of client company visits and profiles, sales calls, and trade shows, f/b/o senior management, sales, and marketing departments. Created a company database for internal reference re: all clients, current and prospective. Headed sales drives of air travel products, between targeted markets. Researched prospective market identification, and undertook business development therein. Expanded current market presence in designated territories. Assisted high priority accounts with complementary air upgrades, visa services, ground transfers, airport lounge invitations, plus other courtesies and amenities. EDUCATION and INTERNSHIPS:                                                                                                             Marymount Manhattan College, New York, NY, USA; B.A., International Relations; World Trade Institute, New York, NY, USA; Diploma /International Commerce Travel International Ltd., New York, NY, USA; Diploma /Travel Management Association of Asia-Pacific Airlines Summit; Manila, Philippines; Certificate /Airline Operations Financial Times Civil Aviation Forum Seminar; Singapore; Certificate /Airline Marketing OAG Travel Planning Seminar, London, UK; Certificate /Business Travel Planning The Port Authority of New York and New Jersey -. Ambassador Internship in Customer Relations and Passenger Service, /JFK Airport/New York, NY Internship with KIWI International Airlines-Priority Passenger Attention /Newark Airport, NJ,USA. LANGUAGES, TRAVEL, and NATIONALITY:                                                                                    Fluent:English, Spanish, and Italian; Conversational: French. Nationality: SPAIN, and UNITED KINGDOM Countries Resided: Spain, UK, Hong Kong, Italy, UAE, and the USA. Personal Interests: Aviation, Travel, Astronomy, Cartography, Cinema, Computers, Geography, History, Books, Maritime Navigation, Modern Languages, Performing and Fine Arts, Topics re: Spain, Britain, Ireland, Italy, Iran, Indian Subcontinent, Far East; Volunteering. COMPUTER and INDUSTRY SKILLS:         Account Management; Black Lotus; Client Relationship; Customer Attention/Service/Care; Customer Relations; Internet proficiency; MS Excel; MS Word; Negotiation; Organizational Skills; Presentation Skills, Product Knowledge; Sales; Salesforce; Territory Management; Windows 2000; Writing Communication; Zendesk;