Rafael Cansino

RAFAEL CANSINO VIRTUAL ASSISTANT PROFILE CONTACT --Tanza Cavite, Phillippines www.akeachylink.com SKILLS Calendar & Email Management Scheduling & Appointment Setting Dedicated and detail-oriented Workforce Scheduler with over 14 years of diverse experience in the BPO, IT, and creative industries. Proven expertise in workforce management, real-time analytics, graphic design, and IT support. Strong analytical, organizational, and communication skills with a passion for optimizing operations and delivering data-driven solutions. WORK EXPERIENCE Ibex Global Workforce Scheduler Developed and maintained accurate agent schedules aligned with service center goals. Provided staff recommendations and schedule analysis to improve efficiency. Managed historical data for performance forecasting and reporting. Collaborated with WFM and operations teams for data accuracy and strategy alignment. Data Entry & Report Generation Microsoft Office & Google Ibex Global Workspace Realtime Analyst Real-Time Monitoring & KPI Tracking Client Communication & Support Document & File Organization Adobe Photoshop Social Media Assistance Time Management & Multitasking LANGUAGES 2019 - 2025 2015 - 2019 Monitored call volumes and ensured SLA compliance across programs. Managed daily attendance and break schedules. Supported operations with real-time data and performance metrics. Generated and analyzed internal reports (daily to monthly).2024 - 2025 Fujifilm PH - YKL Colors Inc. Graphic Artist 2012 - 2014 Edited and printed customer photos per requirements. Operated Frontier mini-lab equipment. Delivered high-quality photography and photo enhancements. English (Fluent) EDUCATION REFERENCE ACMCL College Oriental Mindoro Phillippines Associate Degree in Computer Progamming Alfred Sanz GPA: 4.2 / 5.0 WFM Manager Phone: - Email :- 2002 - 2004