Rafael Balita Madera

Rafael B. Madera Purok 4, Brgy. Tubod Candijay, Bohol 6312 Mobile: - Date of birth: 24 October 1976 E-mail:-/-Objective ____________________ To acquire a secured full time job where I will still be able to apply my communication expertise and provide a decent living for my family. Personal Profile __________________  Aviation Maintenance Technology student with an out-of-school-training seminars and voluntary online seminars and course recurrent examinations under AOPA, FAA Safety Team, and Gleim Aviation.  Capability and skills in mechanical works particularly in precision fabrication and machining.  Knowledge in using different precision measuring devices such gauge blocks, micrometers, calipers, etc.  Proficient in using Windows based applications as well as Ubuntu-Linux applications with knowledge in computer hard wares and networking. Education  February 20, 2014 – April 14, 2014 Technoair Corporation/Sapphire International Aviation Academy #8128 Old Sucat Road, Sucat, Paranaque City Course: Flight Operation Officer / Private Pilot Ground Course  June 2012 – April 16, 2013 Jocson College Inc./Sapphire International Aviation Academy #8128 Old Sucat Road, Sucat, Paranaque City Course: Aviation Maintenance Technology  June 2011 – March 2012 Perpetual-Sapphire School of Aviation Alabang-Zapote Rd, Pamplona 3, Las Pinas City Course: Aviation Maintenance Technology  June 1997 – March 1998 Don Bosco Manpower Training Department Brgy. Canlubang, Calamba City, Laguna Course: Mechanical Technology Work History ePerformax Contact Centers & BPO Address: 3rd Fl. JY Square Mall, Salinas Drive, Lahug, Cebu City 6000 Jan. 2016 – Feb. 2017 Customer Service Representative ___________________ __________________    Assisting eBay buy and sell members regarding questions and queries about eBay services. Providing the best resolution possible for all members in the event of lost package, damaged item, and any other issues that may arise that will affect the customer experience. Doing real time online chat support regarding troubleshooting, company policies, purchase issues, etc. Sutherland Global Services Address: 12th Flr, PhilPlans Corporate Center, BGC, 1634 Taguig City, Philippines Aug 24, 2015 – Jan 2016 Customer Service Representative  Answers general inquiry, transaction reading, and billing questions for PayPal North America customers.  Educates customers regarding sending and receiving money, as well as inquiries for eBay and other online purchase payments processed through PayPal.  Addresses issues regarding fraud and fake emails received by customers. Telus International Philippines Address: 5F Market! Market! Mall, BGC, Taguig City Feb 23, 2015 – Aug. 9, 2015 Technical Support Representative  Performs troubleshooting procedures for High Speed ADSL customers in Telus Canada (British Columbia & Alberta).  Responsible in creating and preparing the necessary reports prior to escalating concerns that can’t be handled by level 1 such as field technician repair requests.  Performs email setup and troubleshooting on supported email clients such as Microsoft Outlook, Outlook Express, and Windows Live Mail. Teleperformance Philippines Corporation Address: EDSA Central IT Center 2, United St cor. EDSA, Greenfield District, 1552 Mandaluyong City July 9, 2014 – Feb 22, 2015 Technical Consultant (Level 1)  Performs preliminary troubleshooting procedures for Telstra Bigpond ADSL and Wireless Broadband customers.  Responsible in creating and preparing the necessary reports prior to escalating concerns that can’t be handled by level 1 such as technician requests.  Performs email setup and troubleshooting on supported email clients such as Microsoft Outlook, Outlook Express, and Windows Live Mail. Convergys Philippines Corporation Address: Block 44 Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City May 10, 2013 – May 2, 2014 Customer Service Representative – Billing and General Inquiry  Responsible in taking payments and handling billing inquiries and disputes of DirecTV customers.  Performs basic troubleshooting.  Handles general inquiries such as programming and changing base package, adding and/or removing add-on features and premium services. Abdullatif Al-Arfaj Brothers Holdings Co./Saudi Aircon Address: Hofuf, Kingdom of Saudi Arabia December 2007 – March 2011 HVAC Technician  Responsible in the preparation of components, materials and proper tools that is needed in the installation.  Installing and assembling the air conditioning parts, components, and ductings as per drawing  requirement. Gained knowledge in the principles of operation in various types of airconditioning systems. SDC Mind Toolings Company Address: #82 National Highway, Brgy. Macabling, Sta. Rosa, Laguna May 2005 – November 2007 Machinist  Drawing analysis prior to the commencement of work.  Machining and/or fabricating metal and non-metal parts or components as per drawing tolerances.  Gained knowledge in the usability of different kinds and grades of metal according to their appropriate use and mechanical functions. Key Achievements __________________ Federal Aviation Administration Safety Team (FAAST)  2012 Certificate of Training “Silver Award” FAA Aviation Maintenance Technician Awards Program 1 January 2013 Leadership History _________________  President – Sapphire International Aviation Academy Aviation Maintenance Technology Class of 2012 – 2013  President – Perpetual – Sapphire School of Aviation Freshman/Aviation Maintenance Technology Class of 2011 – 2012  Secretary – Perpetual – Sapphire School of Aviation Aviation Maintenance Technology Student Council Class of 2011 – 2012 Seminars and Trainings Federal Aviation Administration Safety Team (FAAST)  Top 10 Causes of General Aviation Accidents Certificate Number:- Completion Date: 4 January 2013  Fatigue Countermeasure Training Certificate Number:- Completion Date: 21 December 2012  Working Healthy - 8 Steps for Protecting Your Health Certificate Number:- Completion Date: 21 December 2012  Human Factors Primer for Aviation Mechanics Certificate Number:- Completion Date: 20 December 2012  Failure to Follow Procedures – Inspections Certificate Number:- Completion Date: 20 December 2012  Failure to Follow Procedures – Installation Certificate Number:- Completion Date: 20 December 2012  Failure to Follow Procedures - Landing Gear Failure Certificate Number:- Completion Date: 20 December 2012 ________________   Dirty Dozen - Human Error In Aircraft Maintenance Certificate Number:- Completion Date: 20 December 2012 Aircraft Maintenance Documentation for AMT's Certificate Number:- Completion Date: 18 December 2012 Gleim Publications  Aviation Mechanic Powerplant Course Completion Number:- Completion Date: 27 December 2011 Aircraft Owners and Pilots Association (AOPA) AOPA Member-  Engine and Propeller Completion Date: 3 December 2012  Pneumatics System for Maintenance Professionals Completion Date: 3 December 2012  Essential Aerodynamics – Stalls, Spins, and Safety Completion Date: 4 December 2012  Aging Aircraft Completion Date: 4 December 2012  Pinch Hitter Completion Date: 4 December 2012  ADS-B Completion Date: 4 December 2012  Say It Right – Mastering Radio Communication Completion Date: 6 December2012  Weather Wise – Air Masses and Fronts Completion Date: 23 December 2012  Weather Wise – Thunderstorms and ATC Completion Date: 22 December 2012  Weather Wise – Ceiling and Visibility Completion Dated: 28 December 2012 Lufthansa Technical Training Philippines  Gas Turbine Engine Powerplant Seminar Completion Date: 24 March 2012 Skills    ____________________ Machining – Lathe, Milling, Surface Grinder Driving – Class 1 2 &3, Forklift, Mobile Crane IT Skills – Microsoft Applications, Ubuntu/Linux Applications Hobbies and Interests   Reading – Engineering/Technical Books, History, Science Music – Guitar, Drums, Bass, Keyboards _________________ Character References ___________ Ms. Ma. Angelika Y. Tagle CSR – ePerformax Cebu Address: Lapu-lapu City, Cebu Mobile: - Ms. Marie Cielo Aller CSR - Outsource Solutions Cebu Address: Mandaue City, Cebu Mobile: - I hereby certify that the information stated above is true to the best of my knowledge and belief. _______________ Rafael B. Madera