Rafad Saeed

RAFAD SAEED CUSTOMER SERVICE & SALES PROFESSIONAL DETAILS Faisalabad, Pakistan -- SKILLS Sales & Customer Service Excellence Effective Communication Client Relationship Management Team Collaboration Customer Service Representative with 5 years of experience in helping customers and solving issues quickly. Skilled in answering questions, processing orders, and keeping customers satisfied through clear communication and follow-up. Experienced with CRM software and managing a high volume of chats and emails. Known for building good customer relationships, meeting goals, and supporting team success. Ready to bring strong service skills to a customer-focused company. EMPLOYMENT HISTORY Live Chat Sales Representative/ Customer Support at Tvape, Canada May 2021 — April 2025 ● Mediation and Negotiation Skills ● Technical Proficiency ● ● Live Chat Support/ CSR at Cenit Inc, Karachi November 2018 — April 2021 ● English ● ● HOBBIES DIY Projects Travelling We development, NFTP March 2023 Managed live chat support, offering real-time solutions and achieving high customer satisfaction ratings using Olark Live Chat software. Engaged with warm leads to guide them through the sales funnel and close deals via email using Zendesk and chat. Processed orders in the Magento system and ensure they are submitted accurately and on time Collaborated with cross-functional teams to resolve complex customer issues efficiently. Utilized knowledge bases to provide accurate product information and troubleshooting guidance. Virtual Assistant at DeluxTime, Upwork January 2021 — March 2021 ● COURSES Resolved an average of 5 warranty cases per day, ensuring quick and efficient issue resolution. ● Urdu Handled customer inquiries and service requests via Zendesk, maintaining a high satisfaction rate. ● LANGUAGES Maintain accurate records of customer orders, communications, and feedback for reference and future order fulfillment. Virtual Demonstrations Product Presentations Handled inquiries through phone, email, or live chat to answer questions about products, services, and order status. Acted as the primary point of contact for clients Take orders from clients, confirm order details, and ensure the correct specifications are included Generated an average of $15,000 in monthly revenue through effective lead conversion and order placement. ● Multichannel Support Customer Relationship Management (CRM) - PROFILE Conflict Resolution Problem-Solving Skills FAISALABAD, PAKISTAN ● Managed product listings, updated inventory, and optimized descriptions to boost sales. Provided exceptional customer service by promptly addressing inquiries and processing orders. EDUCATION Bachelors in Business Administration, Iqra University, Karachi January 2018 — March 2022 Graduated with high Honors.