Raelin Noel Kippen

Curriculum Vitae of Raelin Kippen Cell Number: - Email Address:-Last Updated: 05 February 2024 PERSONAL PROFILE I am a results-driven and highly motivated professional with a proven track record of exemplary leadership and a strong commitment to delivering exceptional customer service and project management support. I am known for possessing a unique ability to efficiently address operational challenges and maintain peak productivity levels. I have a superb work ethic, superior attention to detail, and an unwavering dedication to enforcing safety protocols and company policies. I always ensure a meticulous approach to organization and a self-motivated mindset, consistently surpassing all performance expectations and delivering outstanding outcomes. PERSONAL DETAILS Name : Surname Raelin : Kippen Date of Birth : 24 December 1997 Nationality : South African Home Language : English (fluent, mother tongue) Race : Coloured License : Code 8 EDUCATION [2023] Postgraduate Diploma in Project Management: Regent Business School [2021] Bachelor of Arts in Corporate Communication: IIE Varsity College [2019] Higher Certificate in Business Principles and Practice: IIE Varsity College [2015] Grade 12 (National Senior Certificate) : Holy Family College WORK EXPERIENCE September 2022 – Current Company : Position Held : Merchandising Planner Isivuno Aucor (Pty) Ltd Duties: ❖ I develop and implement high-impact merchandising strategies that drive company growth and exceed customer expectations. ❖ I effectively utilize in-depth analysis of sales figures, customer feedback, and market trends to anticipate product needs, optimize product ranges, and increase profitability. ❖ I successfully collaborate with buyers, suppliers, distributors, and analysts to negotiate prices, quantities, and timescales, resulting in cost savings and improved profit margins. ❖ I successfully streamline and enhance customer interest and sales levels by providing ongoing guidance and training for staff on effective product display techniques. ❖ I drive store performance by creating layout plans, monitoring inventory levels, and maintaining store shelves to ensure optimal product placement and availability. ❖ I consistently forecast profits/sales and plan budgets to facilitate strategic decision-making and maximize ROI. ❖ I effectively monitor stock movement and proactively suggest actions such as markdowns, promotions, price changes, and clear-outs to improve inventory turnover and drive sales. ❖ I maintain strong customer relationships and collaborate with channel partners to build a robust sales pipeline and secure new deals. ❖ I demonstrate strong problem-solving and critical thinking skills, driving innovation and process improvement within the department and across the organization. May 2022 – August 2022 Company : Hollywood Bets (Bluff Branch) Position Held : Betting Administrative Clerk Duties: ❖ I demonstrated exceptional attention to detail and efficiency in updating betting boards in a timely manner. ❖ I maintained accurate records of memos, card changes, results, and scratchings, ensuring smooth operations throughout the day. ❖ I effectively utilized strong organizational and time management skills to manage cash flow within the branch, following strict procedures to minimize risks and prevent theft or fraud. ❖ I provided exemplary customer service by proactively addressing and resolving customer complaints, effectively communicating betting information, and incorporating customer feedback to improve overall satisfaction. ❖ I effectively collaborated with team members and superiors to develop and implement customer service processes that reflected the company's values and positively impacted customer satisfaction. ❖ I effectively upheld a professional and positive demeanour at all times, representing the Hollywood Bets brand and reinforcing its reputation for exceptional customer service. May 2018 – October 2020 Company : Position Held : Junior Site Co-ordinator AG Thomas (Pty) Ltd Duties: ❖ I successfully spearheaded the efficient and precise alignment, levelling, and anchoring of heavy machinery, resulting in increased productivity, and minimized downtime. ❖ I demonstrated exceptional organizational skills by creating and maintaining necessary documents for the proper set up of machinery, ensuring smooth operations and adherence to safety standards. ❖ I maintained close supervision and meticulous record-keeping of the movement of heavy equipment, leading to a significant reduction in accidents and damages. ❖ I played a pivotal role in the successful fabrication and installation of supporting structures, hoists, and pulling gear, utilizing both manual and power tools to ensure optimal functioning of machinery. ❖ I effectively facilitated the smooth intake of stock by meticulously receiving and accurately receipting all inventory, resulting in a streamlined inventory management system. ❖ I contributed to the timely fulfilment of outstanding orders by diligently managing and coordinating the logistics of the ordering process. ❖ I successfully aided in the organization and execution of stock takes, resulting in accurate stock counts and improved inventory accuracy. April 2016 – May 2018 Company : Position Held : Junior Service Advisor Rennie’s Panel Beater Duties: ❖ I successfully scheduled and managed vehicle service appointments, resulting in optimal use of time and resources for Rennie's Panel Beater. ❖ I demonstrated exceptional customer service skills by warmly welcoming and effectively assessing customer needs and vehicle issues. ❖ I provided organized and detailed summaries of vehicle issues for skilled auto technicians, leading to improved communication and faster resolution of issues. ❖ I successfully prepared accurate quotes, ensuring transparency and satisfaction for customers and the company. ❖ I provided valuable recommendations on workflow for servicing and repairing of vehicles, resulting in increased efficiency and productivity. ❖ I proactively scheduled on-site service requests, significantly boosting customer satisfaction ratings. ❖ I successfully managed logistics of vehicle collections and deliveries, saving time and resources for the company. ❖ I prioritized and maintained a safe working environment in accordance with company policies, promoting a positive and secure workplace for all employees. SKILLS Computer Knowledge Microsoft Office Professional, Outlook, Internet Browser, SAP Software Other Skills Communication Skill, Writing Skill, Interpersonal and Listening Skill, Problem Solving Skill, and Teamwork, Multi-tasking, Project Management, Facilitation and Presentation Skills, Sales Skills. REFERENCES Ms Sarika Singh Company : Isivuno Aucor (Pty) Ltd Position : Chief Financial Officer Telephone Number : - Cell phone Number : - Email Address : - Company : Hollywood Bets (Bluff Branch) Position : Branch Manager Telephone Number : - Company : AG Thomas Position : Site Manager Cell : - Ms Maistry Mr. William Archibald