Radu-Mihai Văduva
Craiova, Dolj, Romania • +40 - •-• linkedin.com/in/howlerin
PERSONAL STATEMENT
A resourceful, self-motivated and hard-working Customer Support Hero with a proven track record. Ambitious and eager to
acquire new skills, able to work well both independently and as part of a productive team.
U
N
EDUCATION
niversity of Craiova
Faculty of Economics
Major: Business Management
ational College “Spiru Haret”
Informatics - Mathematics
Craiova, Dolj County, Romania
2004 – 2007 (interruption of study)
Targu-Jiu, Gorj County, Romania
1999—2003
Baccalaureate Diploma
PROFESSIONAL EXPERIENCE
Customer Support Engineer
Versata (www.versata.com)
• First point of contact for all customers, with excellent customer skills
• Learn and become proficient in solving technical issues in any of the client’s products (on-premise or SaaS)
• Support customers in solving complex technical issues related to Versata proprietary software
• Solve technical issues related to Windows Server, networking, hardware or software troubleshooting
• Proactively document, monitor and update Support tickets and actionable steps taken
• Communicating progress to the customers
• Submit software product issues (bugs) to product development for resolution
• Validate and document software bug fixes in product releases before they are made available to customers
• Stay up-to-date with all the latest technologies
• Create Knowledge Base Articles / Technical Notes
• Provide technical support and product training to other team members
• Participate in Team Meetings
• Customer Service (contacts by email/softphone/VOIP/IM)
• Daily workflow includes use of: Zendesk, JIRA, Jive, Slack, Confluence, VDI, and other tools
December 2015—
Remote (work-at-home), Romania
CNC Programmer & Systems Administrator
March 2011—December 2015
SC FIVEX SRL (www.fivex.ro)
Târgu-Cărbunesti, Gorj County, Romania
• Created 2D and 3D drawings using SolidWorks software
• Translated technical drawings into G-code for the programming of CNC mills and lathes using SolidCAM, ShopMill, ShopTurn software
• Operated Siemens CNC Mills and Lathes running Sinnumerik 810/840D postprocessor
• Performed network administration and systems maintenance for the entire company (computers, printers, plotters, mobile devices, software)
• Organized and implemented fast solutions to maximize the effectiveness of work
• Maintained active relations with suppliers for efficiency in delivery of tools and ultimately increase of production
• Monitoring network performance to determine whether adjustments need to be made.
• Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices.
• Assisting with various IT-related upgrades, projects, and tasks.
• Communicating technical information to IT staff members.
• Performing server backups and maintaining offsite tape storage.
• Creating user accounts, permissions, and mailboxes.
• Resolving network related issues in a timely manner.
• Maintaining infrastructure and desktop application licensing.
• Performing configurations backups and disaster recovery operations.
• Documenting network configuration and operational procedures.
• Administrating Windows, VMWare, and Linux server systems.
• Providing technical training to end users.
• Evaluating emerging network and security products and technologies.
Virtual Assistant / Customer Support
June 2005—August 2012
Freelancer
Remote (work-at-home), Romania
• Remote Assistance
• E-mail handling, customer support over email/chat/IM/phone/VOIP
• Software installation and troubleshooting, systems administration
• Data research, data entry (MS Word, MS Excel)
• System Administration (Windows platform - install, upgrade, setting up)
• Network Administration (AD, )
• Software, hardware and licensing maintenance and upgrade
• Software support (install, support, train users on software required, offered remote assistance)
• Copywriting (creative content creator for blogs, e-publications)
• SEO services (on-site / off-site)
• Delivered creative designs and image editing solutions using Photoshop
• Provided remote support with troubleshooting WordPress issues (plugin, modules, themes)
• Executed technical and 3D drawings related to the automotive industry
• Performed translations to and from English language of technical documentation pertaining to the engineering, automotive industry
• DTP services
• Digitalization of written articles for local news magazine
• Proofing of articles
• Image editing
COMMUNICATION & MANAGERIAL SKILLS
• Interpersonal and relationship building skills
• Team leadership skills gained as team coordinator,
responsible for 9 man team at FIVEX
• Workshop facilitator
• Proven planning, goal setting and scheduling abilities
•
•
•
•
•
Excellent written and verbal communication skills
Confident, articulate and professional speaking abilities
Speaking in public, to groups or via electronic media
Excellent presentation and negotiation skills
Empathic listener and persuasive speaker
JOB RELATED SKILLS
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Customer oriented, customer success hero
Combine patience, determination, and persistence to troubleshoot issues
Dynamic, results-oriented problem solver
Easily understand and solve technical problems
Skilled at evaluating options and generating solutions
Strong problem-solving and analytical skills
Assembling and troubleshooting of equipment, data or situations (hardware and/or software)
Good command of quality control processes (responsible for quality control of parts while working as a CNC programmer)
Compiling data or facts, data entry and fast typing
Record keeping and updating information or records
Extensive experience providing project management in Mechanical Engineering
Technical drawing (2D/3D) - SolidWorks, AutoCAD
PL/SQL experienced gained as part of educational period
Able to coordinate several tasks simultaneously
Able to handle challenges, with proven history of increased productivity
Able to prioritize and operate proactively
Commended for reliability and trustworthiness
Deciding alternatives, resources, or material
Designing products or form, experienced in the automotive part manufacture
Employing common sense, great judgment and decision-making abilities
Strong work ethic
TECHNICAL COMPETENCIES & WEB PROJECTS
•
•
•
•
Adobe Suites: Photoshop, Illustrator, InDesign
IT Hardware and systems proficiency
Windows: Networking, Administration, Maintenance
Microsoft Office: Word, Excel, PowerPoint, Access
• Programming Languages: basic scripting knowledge
• Technical: SolidWorks, SolidCAM, AutoCAD
• Web Dev: HTML, CSS, WordPress, PHP
LANGUAGES
SPEAKING
• Romanian – native
• English – excellent
• Spanish – basic
• Italian – basic
• French – basic
DRIVING LICENCE
WRITING
• Romanian – native
• English – excellent
• Spanish – basic
• Italian – basic
• French – basic
B CATEGORY
