Radu Judele

JUDELE RADU Student Community Manager - Real Estate U Contact details Email:- Tel: - Address: Felicity Residence About me Loyal professional with analytical mindset, combining a strong background in customer service, sales and CRM with high level diplomacy and negotiation skills. Results motivate me, looking back on a project I completed and being able to say 'I've done that' gives me a deep sense of satisfaction. Professional experience Experience by IT Software : 3 years and 8 months departments Client Service / Call Center: 2 years and 9 months Office / Back-office / Secretarial: 1 year and 5 months Sales: 5 years and 1 month Nov 2016 - present Student Community Manager - Real Estate U 2 years and 3 months Remote (from home) | Client Service / Call Center | Education / Training Social media, email and chat support. Providing effective customer service for all customers. Coaching new employees. Mar 2018 - Jul 2018 Freelancer - Admin Support - Hartmann Industries 5 months Remote (from home) | Office / Back-office / Secretarial | IT / Telecom Modular CRM Sales HR - Headhunting, Recruitment & On-boarding new team members Market research Website content creation & Social media management Marketing strategy & sales presentations setup Phone support Acquired skills and knowledge: CRM Nov 2017 - Jul 2018 Freelancer - Admin Support - Lumicolor 9 months Remote (from home) | IT Software | IT / Telecom Blockchain | Decentralized eCommerce Token Offering Setup legal entity in Romania. HR - Headhunting, Recruitment & On-boarding new team members. European Networking Events & Investors CRM Created internal software structure for KPI tracking. Contracts creation & budgeting. PPC marketing, content creation & social media www.ejobs.ro- CV Judele Radu | Pag. 1/4 Support & bounty campaign setup Acquired skills and knowledge: Project management, PR, People management, recruiting, ico, bitcoin, ethereum, blockchain Jul 2017 - Oct 2017 Freelancer - QA Web Auditor - Appen | Facebook 4 months Remote (from home) | Office / Back-office / Secretarial | IT / Telecom Quality Assurance / Auditor for a manual Facebook SEO Campaign Acquired skills and knowledge: Management, Facebook SEO Mar 2017 - Oct 2017 Freelancer - Admin Support - Mucher Co 8 months Remote (from home) | Office / Back-office / Secretarial | Real estate Bucharest Real Estate Project Acquired skills and knowledge: Negotiation Mar 2015 - Nov 2016 Technology Sales Professional - YUM Software 1 year and 9 months Bucharest | IT Software | IT / Telecom Rent & Sell Ips, VPSs & Domains for email marketing infrastructure. Lead generation & cold sales. Account management for existing customers. Gathering market intelligence. Brainstorming meetings for setting up the internal company software. Acquired skills and knowledge: Email Marketing, account management, vps, b2b sales, IP Infrastructure Jan 2014 - Mar 2015 EDI Level 1 Support & Implementation Professional - Direct Consulting & 1 year and 3 months Advertising Bucharest | IT Software | IT / Telecom Phone & email support EDI SaaS solution. Service setup on customer PC or server. Customer training for service usage. Correcting customer EDI files structure (XML, edifact, iDoc). Updating EDI file structures to comply with the latest standards. Acquired skills and knowledge: XML, edi, B2B support, retail crm Dec 2008 - Dec 2013 Senior Outbound Sales Professional - Nobel Romania 5 years and 1 month Bucharest | Sales | IT / Telecom Prepaid & postpaid VOIP services sales. Closing cold, hot, free trial, referral & corporate leads. Training, coaching & supervising junior sales professionals within the department. Daily & weekly reporting. Promoting the team via Twitter with focus on #custserv. Participating in recruitment interviews with HR department. Accomplishments 5000+ customers signed up with 500.000$+ in revenue. Multiple months with record breaking results. Successfully changed parts of the departments internal procedures. Acquired skills and knowledge: social media management, sales training, People management, negotiation and sales skills Jun 2008 - Dec 2008 Junior Customer Service Representative - Nobel Romania 7 months Bucharest | Client Service / Call Center | IT / Telecom Phone support for VOIP services. www.ejobs.ro- CV Judele Radu | Pag. 2/4 Best junior customer service agent for 2 months in a row Acquired skills and knowledge: phone support Education 2007 - 2010 Bachelor's degree - ASE - International Economic Relations Faculty Economics | Bucharest 2003 - 2007 High School / Vocational school - Mihail Sadoveanu National College Math & Computer Science | Pascani Skills General skills Diplomacy Skills from work experience social media management, sales training, People management, negotiation and sales skills, phone support, XML, edi, B2B support, retail crm, Email Marketing, account management, vps, b2b sales, IP Infrastructure, Negotiation, Management, Facebook SEO, Project management, PR, recruiting, ico, bitcoin, ethereum, blockchain, CRM Foreign languages French - Beginner, English - Advanced, Romanian - Advanced Other info Volunteering Japanese Association in Romania acquired on May 2018 Conferences European Blockchain Summit Frankfurt acquired on Apr 2018 Tax & Law Conference, 16th edition acquired on Mar 2018 ABC Romania Networking Events acquired on Jan 2014 Certifications Google AdWords Mobile Advertising Certification period Feb 2018 - Feb 2018 Google AdWords Display Advertising Certification period Dec 2017 - Dec 2017 Real Estate U - California Real Estate Salesperson Courses acquired on Jan 2017 www.ejobs.ro- CV Judele Radu | Pag. 3/4 High school Computer Science Certificate acquired on May 2007 Cambridge Certificate in Advanced English acquired on Jun 2006 Projects Upwork Translator & Interpret period May 2016 - Jul 2018 Freelance Romanian-English Short Term Projects Independent Financial Market Trader acquired on Jul 2013 Forex & Cryptocurrencies Hobbies Chess, Cycling, Board games, Basketball, Pool, Soccer Driving license Category B acquired on 11 Nov 2006 I hereby give consent for the processing of personal data provided by me in the form of the CV sent to Versum with limited liability, headquarters at Bielsko-Biała (43-300), ul. Cieszyńska 90, NIP:-, REGON:-, KRS:- (further: „Administrator”) in order to participate in the recruitment process and future recruitments with the same or similar profile (but not for more than three years). Consent is voluntary but necessary to participate in the recruitment process. I acknowledge that I can withdraw this consent at any time by sending an email to:- Withdrawal of my consent does not affect the lawfulness of the processing which was carried out on the basis of my consent prior to its withdrawal. www.ejobs.ro- CV Judele Radu | Pag. 4/4