Radney Lula

RADNEY G. LULA Social Media Manager | General Virtual Assistant | Email/Chat Support Representative MY BACKGROUND Energetic, adaptable, and resourceful. Email and chat support WORK HISTORY rep with good track record and SPi Content Solutions (BPO Company- plenty of experience in the BPO My role is to create a detailed ALT TEXT industry. I thrive in dynamic caption for books diagrams, images and environments and love nothing illustrations for visually impaired individuals. better than new challenge where I I also edit some textbooks captions with can utilize all my skills and make a grammatical errors. significant contribution. ECE Contact Centers (BPO Company) CONTACT DETAILS: SOCIAL MEDIA MANAGER AND LIVE CHAT SUPPORT SPECIALIST |- Website: My role is to provide real-time support and radneylulasmm.wordpress.com chat through different Social Media Phone No: - Email Address:-Address: East Drive, Daro, Dumaguete City, Philippines 6200 SPECIALIZATIONS platforms (Facebook, Twitter, and Instagram). I also handle Facebook groups. Zendesk is our main tool for live chat/email. EDUCATION & TRAINING ELEVATE VIRTUAL ASSISTANCE SERVICES- 2020 Social Media Management CERTIFICATE FOR SOCIAL MEDIA MARKETING AND MANAGEMENT Social Media Campaigns VIRTUAL ASSISTANT TRAINING PHILIPPINES - 2022 Live Chat Support CERTIFICATE FOR VIRTUAL ASSISTANT/ SOCIAL MEDIA MARKETING Customer Service Excellent Communication General Virtual Assistant FOUNDATION UNIVERSITY Copywriting BACHELOR OF SCIENCE IN BIOLOGY |- University Honor Awardee (2017) Consistent Deans Awardee -)