RADIANCE SY
Mandaue City, Cebu, Philippines 6014
Mobile:-
Email:-Skype: radiance.sy
WORK EXPERIENCE
rising connection pty ltd.
VIRTUAL ASSISTANT (HOMEBASED)
May 2014-
Report directly to the CEO.
Manage emails and calendar activities.
Data entry and research tasks.
Organize/manage electronic files.
Other tasks that the client would ask me to do.
CIRCUS CHALLENGE ltd.
VIRTUAL ASSISTANT (HOMEBASED)
OCTOBER 2012-APRIL 2014
Assist with school enquiries.
Manage bookings/calendar activities.
Answer email enquiries.
Prepare booking confirmation documents.
Other tasks that the client would ask me to do.
VANILLA NETWORKS INC.
CSR/SHIFT LEADER/CORPORATE HELPDESK
MARCH 2010-JUNE 2012
Assist with client enquiries.
Assist with recruitment (facilitate testing, interview).
Orient and assist new hires.
Accomplish staff evaluation (for regularization and annual evaluation.
Would sometimes be assigned to support new or existing clients.
IBM DAKSH INC.
TEAM LEADER
FEBRUARY 2006-JUNE 2006
In charge of monitoring the attendance of 20 agents for payroll and evaluation purposes.
Evaluate agents’ performance.
Do call monitoring, provide one on one coaching.
Take escalated calls.
Coordinate with QA Dept. regarding calibration of call monitoring sheets.
ETELECARE GLOBAL SOLUTIONS INC.
TEAM LEADER
MAY 2005-NOVEMBER 2005
In charge of monitoring the attendance of 20 agents for payroll and evaluation purposes.
Evaluate agents’ performance.
Do call monitoring, provide one on one coaching.
Take escalated calls.
PEOPLE SUPPORT INC.
CUSTOMER SERVICE REPRESENTATIVE (TIER 2)
FEBRUARY 2004-APRIL 2005
Provide good customer service to client’s customers.
Receive escalations and escalated calls from tier 1 agents when customers ask to be transferred to a supervisor.
INNODATA XML CONTENT FACTORY
Abstractor/Indexer
MAY 2003-OCTOBER 2003
Read selected articles from magazines, journals and tabloids that have been pre-selected by client.
Created a short summary or abstract from the selected articles and picked out related subject terms for internet use.
Globe Telecom
CCTV Operator/team leader
FEBRUARY 2002-MARCH 2003
As CCTV operator, responsibility is to monitor all surveillance cameras in the company’s premise and report any discrepancy or abnormalities in the operation of the system and security issues.
As Team Leader, responsibility is to make sure that all weekly and daily reports are submitted checked for discrepancies. And to do as well all other tasks assigned by the Overall Team Leader.
INNODATA XML CONTENT FACTORY (previously known as INNODATA MANDAUE INC.)
TEAM MANAGER
FEBRUARY 2001 to OCTOBER 2001
To oversee the operations and completion of assigned project tasks of a team by efficiently and cost effectively utilizing physical and human resources.
To achieve timelines in the delivery of products that conform to customer specifications.
INNODATA MANDAUE INC.
TEAM ASSISTANT
NOVEMBER 2000 TO FEBRUARY 2001 (To Team Manager)
Responsible for the final checking and preparation for transmission of processed data for the project as assigned by the Team Manager.
The Team Assistant also participates in the project specification analysis and assists the Team Manager in conducting project orientations to associates.
Assists the Team Manager in attending to the queries raised by associates in line with project specifications.
INNODATA MANDAUE INC.
PRODUCTION ASSOCIATE (Initial Process)
JULY 2000 TO NOVEMBER 2000 (Promoted to Team Assistant)
Performs the assigned task given, follow client specifications on the data being handled or converted.
PERSONAL BACKGROUND
NAME:RADIANCE SY
NICKNAME:KIM
ADDRESS::23 AMIHAN ST. GENTLE BREEZE SUBD. MANDAUE
CITY
TEL. NO:-/-
SKYPE ID:radiance.sy
EMAIL ADDRESS-
EDUCATIONAL BACKGROUND
PRIMARY:CEBU INTERNATIONAL SCHOOL
1985 – 1991
SECONDARY:SAINT THERESA’S COLLEGE
1991 – 1995
TERTIARY:CEBU DOCTOR’S COLLEGE
(1ST TO 3RD YEAR B.S. PHYSICAL THERAPY)
1995 – 1997
VELEZ COLLEGE
(GRADUATED IN B.S. BIOLOGY)
1997 – 2000
UNIVERSITY OF THE VISAYAS
(GRADUATED IN B.S. NURSING)
2006 - 2008
SHORT COURSE:E-COLLEGE, an affiliate of System Institute of Technology (COMPUTER FUNDAMENTALS)
DIPLOMA COURSE:GENETIC COMPUTER INSTITUTE
(INTERNATIONAL DIPLOMA IN COMPUTER
STUDIES)
JUNE 2002 TO 0CTOBER 2003
