Radhakrishnan K

CURRICULUM VITAE RADHAKRISHNAN.K 34/867,’AASHIYANA’ P.O.CIVIL STATION CALICUT – 673 020 Ph :-/- EDUCATIONAL QUALIFICATIONS : (a) BACHELOR’S DEGREE IN PHYSICS FROM UNIVERSITY OF CALCUT (b) ONE YEAR DIPLOMA IN COMPUTER APPLICATIONS © ONE YEAR DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHNOLOGY FROM ACADEMY OF MANAGEMENT STUDIES, COCHIN. LANGUAGES KNOWN : AGE : MALAYALAM, ENGLISH, HINDI & TAMIL 53 yrs PROFESSIONAL EXPERIENCE : SINCE NOVEMBER 2018 HOTEL THE MARKZ INN, COCHIN DESIGNATION : MANAGER - OPERATIONS FEBRUARY 2017 – OCTOBER 2018 BANASURA ISLAND RESORT & SPA, WAYANAD DESIGNATION : FEB 2016 - GENERAL MANAGER FEB 2017 YMCA INTERNATIONAL HOUSE & YMCA INTERNATIONAL YOUTH CENTRE, ERNAKULAM DESIGNATION : MANAGER - OPERATIONS SEPTEMBER 2014 – JANUARY 2016 AMOHA EDUCATION ( V E T A ) PRIVATE LIMITED DESIGNATION : TRAINER – SOFT SKILLS & COMMUNICATIVE ENGLISH JULY 2013 – AUGUST 2014 HOTEL GEE BEE PALACE, ANGAMALY, ERNAKULAM DESIGNATION : MANAGER – FRONT OFFICE & MARKETING JOB RESPONSIBILITIES : (a) (b) (c) (d) (e) (f) LOOKING AFTER THE ENTIRE OPERATIONS OF MARKETING DEPARTMENT ATTENDING TRAVEL AND TOURISM FAIRS FINDING POTENTIAL CLIENTS AND BUSINESS PROSPECTS AND CONVERT THEM INTO BUSINESS ADOPTING LATEST STRATEGIES OF MARKETING TO IMPROVE BUSINESS IMPLEMENTING REVENUE GENERATION PROGRAMMES ASSISTING THE OPERATIONS MANAGER IN ADMINISTRATION April 2012 – June 2013 UPAVAN RESORT, WAYANAD, KERALA : MANAGER – OPERATIONS & MARKETING DESIGNATION JOB RESPONSIBILITIES : (a) (b) (c) (d) (e) (f) (g) PROMOTION OF THE PROPERTY- DIRECT & INDIRECT ATTENDING TRAVEL AND TOURISM FAIRS (NATIONAL & INTERNATIONAL) MEETING POTENTIAL CLIENTS - TRAVEL AGENTS & CORPORATES PREPARING CVGR FOR CORPORATES AND TRAVEL AGENTS PREPARING MARKETING BUDGET DESIGNING PACKAGES AS PER CLIENT REQUEST AND MARKET TRENDS ASSISTING THE GM IN THE OVERALL OPERATIONS OF THE RESORT Reporting to the General Manager November 2011 – March 2012 SEAGOTBANASURA RESORTS& VILLAS, WAYANAD DESIGNATION : MANAGER- OPERATIONS JOB RESPONSIBILITIES : (a) OVER ALL ADMINISTRATION OF THE RESORT (b) RECRUITMENT AND TRAINING OF STAFF (c) INDIRECT MARKETING OF SERVICES Reporting to the Managing Director December 2010 – August 2011 HOTEL PRESIDENCY, ERNAKULAM NORTH, COCHIN – 682018 DESIGNATION : FRONT OFFICE MANAGER JOB RESPONSIBILITIES : (a) (b) (c) (d) OVERALL SUPERVISON OF THE FRONT OFFICE OPERATIONS TRAINING OF FRONT OFFICE PERSONNEL INDIRECT / ONLINE MARKETING OF SERVICES , RESERVATIONS ASSISTING THE GENERAL MANAGER IN ADMINISTRATION APRIL 2010 - AUGUST 2010 EXPRESS HOLIDAY HOMES ( UPAVAN RESORT), LAKKIDI,WAYANAD DESIGNATION : ASSISTANT RESORT MANAGER JOB RESPONSIBILITIES : (1) ASSISTING THE GENERAL MANAGER IN THE OVERALL ADMINISTRATION OF OF THE HOTEL (2) OVERALL SUPERVISION AND MANAGEMENT OF THE FRONT OFFICE AND HOUSE KEEPING DEPARTMENT. (3) INDIRECT MARKETING AND GUEST RELATIONS (4) RECRUITMENT AND TRAINING OF FRONT OFFICE AND HOUSE KEEPING PERSONNEL. (5) ASSUME THE RESPONSIBILITIES OF M O D IN THE ABSENCE OF THE GENERAL MANAGER JANUARY 2009- MARCH 2010 AMOHA EDUCATION (I) PRIVATE LIMITED [ VETA ], KERALA DESIGNATION : SOFT SKILL TRAINER JOB RESPONSIBILITIES : (1) IMPART TRAINING IN SOFT SKILLS (2) ARRANGING SEMINARS AND WORKSHOPS AS A PART OF LANGUAGE PROMOTION PROGRAMME (3) ARRANGING PERSONALITY DEVELOPMENT AND DEBATE SESSIONS FOR STUDENTS (4) UPDATING CURRICULUM TO MAKE IT MORE STUDENT-FRIENDLY AND EFFECTIVE MARCH 2008 - NOVEMBER 2008 ARCADIA GROUP OF HOTELS, KOTTAYAM, KERALA DESIGNATION : FRONT OFFICE MANAGER JOB RESPONSIBILITIES : (1) OVERALL SUPERVISION OF THE FRONT OFFICE OPERATIONS & PERSONNEL (2) HANDLING RESERVATIONS, FOLLOW UP CONFIRMATION etc. (3) DEALING WITH TRAVEL AGENTS & CORPORATES, DESIGNING PACKAGES SUITABLE TO THEIR REQUIREMENTS, OFFERING SPECIAL RATES etc. (4) ATTENDING TO GUEST QUERIES AND COMPLAINTS, FINDING SOLUTIONS FOR THE SAME COORDINATE WITH OTHER DEPARTMENTS TO MAKE SURE THAT THE CUSTOMER IS SATISFIED, WITH THE AVAILABLE RESOURCES IN THE PROPERTY. (5) INVENT, IMPLEMENT AND EXECUTIVE STRATEGIES TO ENSURE MAXIMUM REVENUE GENERATION FOR THE PROPERTY. (6) BRIEFING & TRAINING OF FRONT OFFICE PERSONNEL, GUIDING THEM TO ENSURE ADHERENCE TO THE STANDARDS OF THE INDUSTRY AS WELL AS THE PROPERTY (7) IDENTIFYING POTENTIAL ACCOUNTS AND BUSINESS OPPORTUNITIES FOR THE PROPERTY. FEBRUARY 2007 – JANUARY 2008 HOTEL KRISHNA INN, GURUVAYUR, KERALA DESIGNATION : FRONT OFFICE SUPERVISOR JOB RESPONSIBILITIES : SAME AS BELOW APRIL 2006 – NOVEMBER 2006 HOTEL HYSON HERITAGE, CALICUT, KERALA DESIGNATION : FRONT OFFICE SUPERVISOR JOB RESPONSIBILITES : (1) OVER ALL SUPERVISION OF THE FRONT OFFICE OPERATIONS AND PERSONNEL (2) ASSISTING THE FRONT OFFICE MANAGER IN PREPARING DUTY SCHEDULE FOR THE FRONT OFFICE STAFF. (3) HANDLING RESERVATIONS, FOLLOW UP , CONFIRMATION ETC (4) BRIEFING OF FRONT OFFICE STAFF (5) TAKING TOTAL CHARGE OF THE FRONT OFFICE IN THE ABSENCE OF THE FRONT OFFICE MANAGER. (6) REPORTING TO THE FRONT OFFICE MANAGER NOVEMBER 2003 – FEBRUARY 2006 ABAD WHISPERING PALMS (ABAD GROUP OF HOTELS),KUMARAKOM,KERALA DESIGNATION JOB RESPONSIBILITIES : : FRONT OFFICE EXECUTIVE (a) (b) (c) (d) (e) HANDLING CHECK-IN,CHECK-OUT AND RESERVATION PROCEDURES HANDLING FOREIGN EXCHANGE NIGHT AUDITING,FAX & EPABX OPERATIONS IMPARTING TRAINING TO TRAINEES & SUPERVISION OF FRONT OFFICE ASSISTANTS GUEST RELATIONS MAY 2001 - OCTOBER 2003 HOTEL METROPOLITAN, COCHIN,KERALA DESIGNATION : FRONT OFFICE ASSISTANT JOB RESPONSIBILITIES : (a) (b) (c) (d) HANDLING CHECK-IN,CHECKOUT HANDLING FOREIGN EXCHANGE FAX,EPABX OPERATIONS NIGHT AUDITING MAY 1997 – FEBRUARY 2001 BPL WIRELESS TELECOMMUNICATION SERVICES LIMITED,KERALA DESIGNATION : CUSTOMER CARE REPRESENTATIVE JOB RESPONSIBILITES : (a) (b) (c) (d) TAKING AND SENDING PAGER MESSAGES – ON LINE ATTENDING TO CUSTOMER QUERIES AND COMPLAINTS ORGANISING CUSTOMER CARE MEETS CUSTOMER RETENTION AND INDIRECT MARKETING OF SERVICES JULY 1996 – JULY 1997 HOTEL METROPOLITAN, COCHIN, KERALA DESIGNATION JOB RESPONSIBILITIES : : HOBBIES FRONT OFFICE TRAINEE ON-THE- JOB TRAINING ON FRONT OFFICE OPERATIONS : LETTER WRITING & MUSIC JUNE 1992 - JUNE 1995 INFOTECH ITC & COMPUTER ACADEMY, QUILANDY, CALICUT DESIGNATION : FACULTY - COMPUTER SOFTWARE RADHAKRISHNAN.K