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RADHA KUMARI PASALA E-Mail:-Phone: - HR Generalist Operations Multi-faceted HR professional, possess team-based management style coupled with zeal to drive visions into reality and achieve the same through effective mentoring & training PROFILE SUMMARY • A dynamic performance-driven professional with years; expertise in Human Resource Management and delivering sustained organizational growth in dynamic environments, building employee value, driving vision and achieving critical strategic goals with key focus on profitability & optimal utilization of resources • A keen strategist with a flair for designing and implementing innovative strategies and HR interventions for accelerated growth of the organization • A creative thinker, luminary, problem solver and decision maker who effectively balances the needs of the employees with the organizational mandate • Spearheaded business operations as a people manager with rich expertise in various facets of HR, viz. Talent Acquisition, Performance Management, Competency Building & Development, Employee Appraisal & Increment, and Employee Retention • Outstandingly setting up and managing end-to-end HR processes at different levels in a matrix structure for the SMEs and ensuring risk & compliance for the organization • Skilled in designing & conducting customized training programs geared towards optimizing knowledge and operational efficiency of the organization • Proficient in spearheading talent acquisition & employee relation activities and setting priorities for improving the competence of the work-force • Key player and critical resource who involved actively in formulating HR policies, employee engagement activities, employee grievances handling and bringing in innovative HR practices • An enterprising leader with rich people management experience and the ability to motivate personnel towards achieving organizational objectives AREAS OF EXPERTISE HR Generalist Recruitment & Selection Operations & Service Delivery Compensation & Benefits Performance Management HR Business Partner Client Relationship Management Employee Engagement Employee Relations & Welfare HR Management Training & Development MIS & Reporting CORE COMPETENCIES • Understanding the business context and transforming the business plans through HR-led strategies; leading on front to set up end-to-end HR function for SMEs • Effectively articulating the vision, mission & values and instituting processes to pioneer the development and alignment of HR polices & strategies with the vision, mission & values • Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews • Supervising staffing, recruitment, induction program, contract negotiations, discipline, policy & procedures and adherence of statutory compliance • Conducting trainings for developing behavioural competencies; partnering closely with the functional heads to develop and work on assessment centres • Managing appraisal process with teams, assessing data and conducting discussions for substantiating Performance Appraisal System linked to Reward Management • Designing & developing modules and customising training programmes for individuals and corporate based on the training need analysis to enhance the operational skills & efficiency • Guiding employees in filling the KPI/Goal Setting Sheets, helping in Self Evaluation and Team Member evaluation during the Annual Appraisal process • Managing payroll process, ensuring the organization meets obligations with respect to the statutory compliance • Managing customer service operations inclusive of conceptualising & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics PROFESSIONAL EXPERIENCE HR OFFICER – COASTAL QATAR – QATAR • • • • • • • • • • • • • August 2016 – October 2019 Preparing & Maintaining Employee database through Microsoft Excel as well as (HRMS -HR Module) for the employee’s evaluation report. Generating daily/weekly/monthly reports to show the progress on hiring numbers and payroll totals for the company. Preparing various complex reports in organization ERP systems and MS Excel along with periodical data management and analysis. In charge of Employee Attendance, Maintenance & Monitoring In Charger of Employee Visa application, Employee QID Process, QID renewal, QID Cancellation along with all other necessary Public Relation Work on behalf of company. Provides information related to company history, vision and values, Code of Conduct, benefits, attendance policy, meal and rest periods, and other content contained in the On-boarding Program. Providing support & advice to managers & employees on queries including (but not limited to) disciplinary, performance, welfare (compassionate & emergency leave, medical, contractual & general employment/ Company HR policy queries, housing, educational benefits and Visas. Maintaining accuracy of information and audits of associate files, including working files, medical files, and performance files as defined by the Department of Labor. Organizing and executing all administration transactional processes required to meet Service Level Agreements (SLA’s) for the timely and accurate completion of HR related administration. Prepare employee related letters such as NOC letters, Employment Certificates, Salary Review letters, Promotion letters, Transfer letters, Redundancy letters, Full and Final Settlement letters, etc. Managing pre-employment screening; reference checks, background screens and physical fitness tests. Developing & improving existing HR procedures and processes, researching and creating administrative policies and procedures. Assesses associate morale and identifies appropriate timing for activities and events, as well as provides input on topics for building-wide meetings. HR MANAGER - Logit One Technologies Pvt. Ltd. – Hyderabad May 2013 – July 2016 Responsibilities • Recruitment and Selection - Maintain up-to-date recruitment progress report, talent database and all related staffing communication. Process all local recruitment requests in an effective and efficient manner. Managing orientation program for employee to the business and culture. • Employee Relations - To detect and handle complaints, disputes and grievances of all staffs and to report them to the Management. To foster a conducive working environment through employee relations activities and communication. To conduct exit and grievance interviews with all departments/staffs. To Maintain office attendance including the leave management and late coming. • Compensation and Benefits - To be in charge of payroll administration and to make all necessary co-ordination to make a smooth and efficient operation. Gather all necessary data to benchmark salaries and benefits. Compile all data needed for the semester salary review, and the performance appraisal analysis. Organise the meal coupons to all the staff every month for their tax benefits. • Performance Management - Preparation of Job Description, KRA for the New Profiles as per the Companies requirement. Monitoring the working culture of the staff and maintain their personnel records for the appraisal. Working with senior managers, coaching them and advising on all people issues. Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills. Providing guidance on development for managers and their teams. Planning the performance review and conducting the appraisal meeting with the staff • Policy & Procedures - Implementation of new HR policies, procedures and processes. Revision of Policies should be communicated to the staff in appropriate manner. Ensure all company policies and procedures are up to date in line with current employment law. Ensure line managers are up to date with changes to any policies. • Learning & Development - Analyse the skill level of the organisation and propose the training needs required for the staff. Estimate the budget details for the upcoming training needs and share with the Management for approval. Asist in execution of training and development programs for management and employees. • Employee Engagement - Plan and organise fun activities, staff birthday celebrations, Company Events, Team Outings for creating positive work environment. Plan and propose rewards and recognitions for staff better performance, achievements and for their long tenure HR & Admin Manager - Srinivasa Logistics (3PL of HUL) – Hyderabad June 2011 – April 2013 Responsibilities • • • • • • • • • • • • • • • • • Managed the overall provision of Human Resource services, policies, and programs for the entire company. Planning recruitment, training, human resource development in the period, quarter, and month. Develop professional development programs for company employees. Develop policies and promotion of replacement, Preparation of budget personnel. Complete employee life cycle management from sourcing, recruitment, onboarding, TNA, appraisal, grievance handling & exit management Partner with the client, business as HR SMEs by providing advice, coaching and guidance across a variety of HR Issues, policies and procedures Responsible for attendance, leave records reconciliation Support, assist business to drive employee engagement, performance management, culture and change management initiatives Investigate and act as SME for employee relations, disciplinary, capability & grievance issues Maintain and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies. Ensure timely recruitment of required level/quality of Management staff, other business lines staff, including nonbillable staff with appropriate global approvals, in order to meet business needs, focusing on Employee retention and key Employee Identification initiatives. Conduct induction meeting with the new joined employees and assist them adjust to the new work environment. Respond to queries and complaints from employees regarding salary, benefits and work culture. Provide employees with different document as need be such appointment or relieve letter, employment certificate, tax or PF documents, etc. Support the management in making arrangements for holding activities, conducting programs and arranging picnics. Maintain reports and documents of ISO 1900:2008 and 14001:2000. Coordinate different departmental activities with each other by channelizing the efforts of all individual in one direction. Soft Skill Trainer & Placement Officer - A.K.R.G. Engg College – Nallajerla • • • • • August 2009 – June 2011 Provided training to students and staff on soft skills and on-the-job training. Created workshops on topics such as Team Building and Learning Styles for staff and college students. Created and taught academic curriculums programs and supplemental instruction for college students. Supervise staff of 5 employees performing duties such as interviewing/hiring, scheduling and payroll. Creation of documentation for implemented process. Assistant Professor - A.G.C.E.T - Tadepalligudem April 2006 – July 2009 Lecturer - Sasi Eductional Institutions - Velivennu June 2004 – March 2006 ACADEMIC DETAIL- MBA (HR & Marketing) from Andhra University M.A. English Literature from Andhra University ACADEMIC PROJECTS & TRAINING • • Advanced Diploma in HR Management at Ajax Management Consultants Pvt. Ltd - Bangalore A Study on Performance Appraisal in Metro Cash and Carry India Pvt. Ltd. – Hyderabad IT SKILLS • • • MS Office & Internet & E-mail operations JIRA & Confluence ERP, Foxpro, C Languages ACHIEVEMENTS • • • • • Achieved BEST CONTRIBUTER Award for the year 2014 at Logit One. Achieved BEST EMPLOYEE AWARD for the year 2013 at Srinivasa Logistics. Worked out for ISO 2008 documentation with only single NC for Srinivasa Logistics. Worked out for ISO 14001 documentation with only two NC’s for Srinivasa Logistics at a short span of time. Being a coordinator of Training and Placements conducted a Campus Drive in 2010 Oct in A.K.R.G