Raden Ali Dendi

RADEN ALI DENDI •Komp. Bukit Cinere Indah, Jl. Alam Pesanggrahan VI Blok OH 4/15, Depok 16514• •Phone:-•Cell:-•- •E-mail:-- IT Consultant Manager/PM • ICT Support Manager Proven Track Record in Information Technology, Computer Systems, and Networking Solid Background in Infrastructure Design, Technology and Migrations Competent, accomplished and result-oriented information technology specialist with 18 years experiences and demonstrated success in designing and supporting networks and hardware systems with emphasis on systems administration, technology deployment and technical analysis of multi-client operations. Dedicated professional with a well-earned reputation for delivering technology solutions on time and according to specifications with the proven expertise and strong ability to increase systems reliability, ensure recoverability, improve network performance, and introduce system efficiencies under adverse conditions and stringent deadline. QUALIFICATION HIGHLIGHTS • Information Technology• Project Management• Operation Management • Technical Analysis• Network Administrator• Multi-Platform Networking • System Integrations• Migration/Upgrades• IT Strategy Development • Service Delivery• Support• Application Development TECHNICAL EXPERTISE Certifications:CCNA, Network+, Java Programmer, Red Hat System Admin Operating Systems:Windows XP, Windows 7, Windows 2008 and 2013 Unix/Linux (Red Hat, Ubuntu, Centos) Hardware:Cisco 3600/2600/1600 series Router, Cisco 2900 series switches IBM Blade servers, HP Blade servers Software & Database:Office 2010, Exchange 2003, 2007 and Exchange 2013, Lotus Notes Client and server R4 & R5, Windows Terminal Server, MS IIS Server, MS SQL 7.0, SQL Server 2000 & 2015, Cisco IOS, VMWare, VB.NET, JavaScript, JAVA, PL/SQL Networks/Protocol:LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, TELNET, ICMP, NAT, VPN, RIP, IGRP, Ethernet, 2G/3G, 3GPP Networks Management:Project Management, ITIL PROFESSIONAL EXPERIENCE Flash Networks – Consultant Manager/Service Delivery Manager, Indonesia, Dec 2010 to Present Report to Sales and Service Delivery Director APAC Key Responsibilities Manage the technology planning and execution of completed project VGS (Proxy Gateway) from built data center in two sites, Software/Database Enhancements, GGSN Migration and traffic migration for 20 million subscribers Manage established budged and forecast for IT Service Delivery Department Deliver customer satisfaction by improving the operational system, process and policies Manage the engagement with IT External business Supervise coach & provide direction to IT Engineer Team towards operational excellence Develop support procedures and strategies for Systems, Networks, Operating System and Application Support/Development, Virtualization under Linux/Windows environment Provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex problems/customer issues based on customer trouble ticket within timely manner/priority as per agreed Service Level Agreement Responsible for the health of major Infrastructure Client/Customer (Blade Servers, Network Element, such Cisco Router and Switch), Active Directory and SQL database Design, develop and deploy process and organizational models orientated around the roll-out and use of our software solutions Monitoring for Hardware, Software and Operating System performance (End to End Monitoring) Coordinate the Team Support for Onsite/Remote Support, Product UAT/SIT set up & Software Enhancement (installation and upgrade Software) Proactively perform corrective maintenance for System and Network communication between Flash Networks Application and XL Axiata or Hutchison Indonesia Networks Perform advance troubleshooting including network, support software enhancement/upgrade Responsible for Data Center and Network Infrastructure Achievements Manage technical projects including go-live event for the operation VGS/Proxy Gateway projects that impact approximately 20mil subscribers for Hutchison Operator Successfully completed build Datacenter at Menara Mulia and Plaza Kuningan for data traffic Proxy Gateway for Hutchison Operator Successfully completed Project Network Multicluster for XL Axiata for 2 location; on Cibitung Datacenter JKT and Rungkut Data Center SBY within 6 months Successfully installed environment for Video Optimization, Mobile Ads Application HP Blade Server with RHEL OS for XL Axiata within 2 months on 2 site location. Successfully manage relationship within Strategic Partner (agencies, mobile developer, Operator and vendor) Successfully completed Project Built Multi-Cluster System XL Axiata on Cibitung Data Center ZTE Indonesia – ICT Manager, Indonesia, Aug 2010 to Nov 2010 Report to Managed Service Director Key Responsibilities Develop Support procedure on Wi-max 4G Projects at PT. First Media broadband internet as Sr. MPLS Engineer Provide technical expertise in order to manage and maintain System Network for all Indonesia regions, End-to-end Operational support, IP planning, Performance monitoring, System integration and participating in design network. Perform operational activities with regards to the IP/MPLS network Ensure the network the network stability and availability and follow daily task of IP/MPLS operation Produce periodic reports about network activities, network performance and capacity Review and evaluate all ITC technical documents related to IP/MPLS network Responsible for Data communication from Data Center to BTS, IP Core server (IP Planning) Achievements Successfully built Data Center for Monitor Data Traffic from NOC to BTS within 2 months Successfully manage the stability network between Sitra Main (HQ) to the first 2 Sites within 1.5 months. Dril-Quip – Ass. IT Manager, Singapore, Aug 2008 to Mar 2010 Report to Vice President Dril-Quip Asia Pacific Pte Ltd. Key Responsibilities Develop support procedure and strategies in order to manage and maintain System Network for APAC region, end-to-end operational support, capacity planning, performance monitoring, job scheduling, and system integration. Plan and manage strategy reliable information for IT Department APAC, also coordinate and control budget operation and Data warehousing Product periodic daily reports about IT Activities to Vice President APAC Provide technical leadership and directions to peers and junior personnel within Infrastructure Services Designed and implemented System and Network for recommended solution Involved with ERP System Implementation as ERP Administrator with responsible monitor data flow from Sales Department to Manufacturing (middle process) to Finance Responsible and Support for Network security and operation system, Proxy Server, IIS Server, ISA Server, Internet/Intranet, Firewall, VPN, Active Directory, Exchange Server, AD, Outlook and VMware ESX Server, DNS Server, DHCP/WINS and ERP Systems also data storage. Support for SQL and ORACLE database Server as Database Administrator. Liaise with third party supplies for fault resolution Achievements Successfully implemented new system for desktop support in APAC region to minimize call volumes. Successfully implemented ERP system within 11 months periods versus 18 months. Successfully upgraded the infrastructure at Australia branch office Abacus – Senior System Engineer, Solution Support, Singapore, Jul 2007 to Jul 2008 Report to Solution Support Manager Key Responsibilities Person in charge for implementing and supporting Abacus point of sales product. Technical Support for training and testing performance Abacus product Provide and maintain Microsoft SharePoint Servers performance Responsible for Network and IDTC (Data Centre) environment in Windows 2003 server and Red Hat Linux server environment under VMWare Technology (ESX and GSX). Manage 15 production and staging servers under Red Hat Enterprise Linux environment (RHEL 5.1) Achievements Successfully implemented UAT for new release Abacus product for 3 NMCs, Hong Kong, Malaysia and Singapore within 2 months period versus 3 months. Successfully implemented for POS abacus product upgrade for every market in APAC within 2 months period versus 4 months. LogicaCMG – Network and System Consultant, Singapore, Feb 2001 to June 2007 Network Engineer, ABN-AMRO, England and Singapore, August 2006 – April 2007 Reports to Chief of Risk Technology Officer Key Responsibilities Involved as Implementation Manager of 2FA/SSO solution to implement new system for ABN-AMRO Network in UK England and Singapore office. Monitor the system after new implementation in UK network region. Collaborated with clients, partners and internal staff to ensure successful implementation of 2FA/SSO; mentored and assisted associate service staff. Achievements Successfully implemented new system for 6000 users in England and 1200 users in Singapore within 2 months period versus 3 months. Managed rollout team in achieving the goals in time. HP – Network and Application Engineer, Singapore, August 2004 – July 2006 Report to Project Manager Key responsibilities Second level technical support for Order fulfillment (SAP system order management) and Automatic FTP (AFARIA) and B2Bi as well. Developed IIS web and PC based application to connect to MS SQL Database by using ASP and Visual Basic. Monitor AFARIA system and network in region APAC Setup 2 new Linux servers for UAT. Achievements Reduce calls volume regarding ERP SAP order fulfillment system Successfully migrated 4 old servers into new servers within 1-month period against 3 months and achieved rewards from Germany and Singapore HP operation manager. Productively trained and mentored 5 new team members in India. Application Development Engineer, Maxis Telecom, Malaysia, June 2003 – July 2004 Report to Project Manager Key Responsibilities Participated in developing web by using .NET Framework technology and Visual C#, IIS Web and PC based application to connect to MS SQL 2000 database. Designed, coded and tested generate reports for Billing System Bridge Mobile Alliance by using technologies that included VB 6.0, Crystal reports XI and ORACLE 9i database. Web development and customization using JSP/J2EE Technologies, Tomcat and Apache server for user data inbox MMS and SMS product. Achievements Successfully trained for Bridge Mobile Alliance customer in APAC region about new reports. Designed, coordinated and implemented Web portal registration for MAXIS major user in Malaysia. Network Administrator, BCSIS, Singapore, April 2003 – June 2003 Report to Operation Manager Key Responsibilities Coordinate with the companies’ internal and external support groups regarding its set up escalation, communication and report procedures. Accountable for system integration including Servers, WAN/LAN, Security and Implementing disaster recovery, escalation procedures for High Impact Severity 1 Operational Issues. Monitor network communication between Main and branch office for UOB, OCBC Bank. Achievements Successfully provided mentorship to helpdesk team, operation analyst team for daily guidance. Successfully implemented new UOB system for all the staff in Singapore offices within 3 months Network Engineer, LogicaCMG, Singapore, February 2001 – March 2003 Report to Infrastructure Manager Key Responsibilities Support daily operation in Window 2000 networking infrastructure and Microsoft exchange server 5.0. Handled and managed Cisco router 3600 and switch catalyst 2900 series XL for installation, configuration and troubleshooting as well. Achievements Successfully managed ISD team for support of 80 users under windows 2000 networking. Successfully responded, evaluated, and prioritized incoming call and email request for technical assistance from users. Omedata Electronics – Network Engineer, Bandung, Indonesia, 1999 to 2001 Report to MIS Manager Key Responsibilities Led a team of engineers performing first level support for daily operations in order to manage logical network performance and communication data including maintained and troubleshot Cisco router 2500 series and switch 1900 series. Contributed to build up Inventory System by using Visual Basic 6.0 and Microsoft SQL 6.5. Achievements Led for project upgrade new operating system for 10 Servers and 240 workstations. Led technical team for created new inventory system by using technologies VB 4.0 and Microsoft Access. Mitsui-Sumitomo Insurance - Network Administrator, Jakarta, Indonesia, 1998 to 1999 Report to Operation Manager Key Responsibilities Responsible for LAN/WAN traffic, connectivity problem, data communication and network security. Designed and developed Checking System in order to daily checking and control insurance policy by using Visual Basic 4.0 and Microsoft Access. Achievements Led of project regarding office expansion in 2 locations Jakarta and Surabaya. Effectively conducted ongoing training for 120 users and management on new software products. Dipo Bank - Network Engineer, Jakarta, Indonesia,- Report to Operation Manager Key Responsibilities Responsible for switch 1900 and router 2500 installation and troubleshooting. Install and troubleshoot SNA Server 3.0 to connect AS/400 and PC. Achievements Successfully trained and supervised new hires. Effectively managed technical support for networking issues and users problem in Novell Netware 4.1.1 network for 5 branches. EDUCATION Bachelor degree of Information Technology with major in Information Engineering Systems, Budi Luhur University, Jakarta, Indonesia, 1997. COURSE/TRAINING ♦Red Hat Linux System Administration – Red Hat Training Centre, Singapore, 2007 ♦ Microsoft .NET Framework Technology 2.0 – COMAT, Singapore, 2007 ♦ Network+ CompTIA – NTUC Learning Hub, Singapore, 2005 ♦CCNA – Cisco Networking – Informatics, Singapore, 2003 ♦UNIX Fundamental – HP, Indonesia, 1999 PERSONAL Willing to travel and/or relocate. REFERENCES Available upon request Dear HR Manager, I am writing to inquire about possible openings at your Company under Operation Manager position. I am interested in those positions offering the opportunity for travel and advanced IT skills assignments. As a professional consultant with excellent system network troubleshooting, application development, CRM and project management skills, I am eager to contribute my abilities and experience to your Company. Given my extensive training and background, I believe I can help company meet its goal of providing only the most accurate and timely information to its clients. Please find enclosed my resume and a list of my references. Feel free to call me at -, to arrange a time to meet. I look forward to hearing from you. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my profile on your database file for any future possibilities. Thank you for your time and consideration. Regards, Raden