Radel Adams Valancio

Radel Adams Trinidad Valancio - •-• Tayabas City, PH 4327 Summary Analytically driven professional with 5+ years of experience in administrative operations, reporting, and workflow management, now transitioning into Data Analytics. Proven ability to extract insights from operational data, streamline processes, and support decision-making through accurate reporting and data organization. Skilled in Excel, SQL, CRM platforms, and Python. Highly adaptable, detail-oriented, and eager to grow in a data-focused role. Skills Customer Support and Client Query Resolution Scheduling and Time Management Documentation and Workflow Management Order Processing and Data Entry Google Docs, Office 365, Translation Tools CRM and Order Management Systems Stakeholder Communication and Coordination Problem-Solving and Issue Resolution • • • • • • • • • • • • • • • Report Generation and Forecasting Data Analysis Attention to Detail and Accuracy HTML, SASS/CSS Python SQL Adobe Suite, Blender (3D), Figma Work Experience(s) Lead Scheduler | Payroll Associate |Compassionate Hands Staffing Solutions LLC | May 2021 – Feb 2025 • • • • • • Designed workflow and processes within the department, along with corresponding documentation. Coordinated schedules for healthcare and janitorial teams by contacting facilities and team members. Managed and automated schedules and attendance tracking. Handled payroll preparation and submission, ensuring total work hours were accurate. Ensured clear communication between team members and departments. Provided daily report to all departments should there be any concerns. Admin & Sales Assistant | Interlock IT | Oct 2018 – Mar 2018 (Contract) • • • • • Managed team schedules and coordinated daily appointments. Handled email and phone communication on behalf of the Manager. Facilitated sales presentations for prospective clients and scheduled account setups. Booked appointments, travel arrangements, and accommodations for the Manager. Provided occasional technical support to team members. Technical Support Tier I & II | Telus International Philippines | World’s Largest Search Engine | Sep 2016 – Mar 2018 • • • Assisted business account clients with technical issues and escalated unresolved problems to the IT department. Documented and created a knowledge base for unknown technical issues. Supported file migrations and aided clients as needed. Education Bachelor of Science in Computer Engineering | Southern Luzon State University Language • English (Fluent) • Filipino (Fluent)