Racquel Lingao

I am a Customer Service Representative with 4 years of experience in providing excellent customer service through active listening, being proactive, patient, empathetic, and understanding. Provide tech support and customer care via email, chat, and phone.

Customer Service Representative (Email, Chat, and Phone Support)

​• Supports customers via email, chat, and phone.

• Provided excellent customer service to valued customers, utilizing extensive product knowledge to troubleshoot concerns, build brand affinity, and promote longer-term customer satisfaction.

• Work with confidential customer information and treat it sensitively.

• Assist customers in creating an account on the company's website.

• Check the order status or cancel orders from customers.

• Track customers' orders• Replace or refund missing or defective packages and items.

• Help troubleshoot customers' devices.

Team POC (Point of Contact)

• Support 33 team members with regards to the process and make sure to provide assistance in real time to assure resolution to customers' concerns.

• Create weekly reports for business review and present them to the client.

• Provide important client updates to our team.

• Create a flowchart for the business process.

• Provide training and support to new team members.

I have also 3 years experience as Administrative Assistant, I can do Administrative tasks like maintaining records/documents, help with day-to-day running of the business by assisting in clerical and administrative process, prepare, proofread, edit, and finalize incoming and outgoing documents.

I can do a basic task like; Data Entry with the use of Google Docs and Sheets, manage Google Drive and Google Calendar.

Additional skill is editing with the use of Adobe Photoshop and Canva.

I am a team player, a hard worker, a fast learner, someone who is passionate about learning new things, a highly dedicated, motivated individual, and a professional under pressure. 

I can communicate well in the English Language to assure good service.

My main goal for my clients is to provide exceptional results, long-term relationships, and professionalism.