Racquel Gladys G. Manlapaz

Racquel Gladys G. Manlapaz

$8/hr
Quality Assurance Team Lead, Customer Success, Service Excellence
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Location:
Pampanga, Philippines, Philippines
Experience:
14 years
About

Experienced Quality Assurance Team Lead with a strong background in customer service and chat/email support. Proven expertise in evaluating, mentoring, and enhancing agent performance to ensure exceptional customer satisfaction. Skilled in process improvement, performance analysis, and delivering actionable insights to drive efficiency. Adept at providing clear communication and high-quality service in fast-paced environments.

Languages
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